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Madison

Outbound Customer Service Representative

  • Posted 6d ago
  • On Site
  • Full Time
Location

Hamilton

Salary

$28 .30/hr

Job Description

About the Role

We are recruiting outbound Customer Service champions for Madison’s workforce in Te Rapa, Hamilton. You will be employed by Madison working closely with our team onsite.

As part of a team specifically set up for this busy season, you will be responsible for providing excellent customer service and support to New Zealanders. This 3-month temporary role will have a tangible impact on the community and give you an excellent opportunity to gain experience in the public sector.

A typical day for you will involve:

  • Contacting customer via outbound calls to confirm details and update records
  • Entering data into multiple databases accurately
  • Managing files and documentation in a timely manner
  • Processing documents and e-correspondence


Details of the assignment:

  • Starting 20 January 2025 until 11 April 2025
  • Paying $28.30 per hour + 8% holiday pay
  • Full-time, Monday – Friday 11:30am to 8pm
  • Working in an office environment
  • Full training and support during your assignment


We’re looking for applicants who:

  • Have strong attention to detail and accuracy
  • Can provide a high level of customer service
  • Have excellent communication skills
  • Have Strong computer literacy
  • Are flexible/adaptable and able to think on their toes
  • Take pride in their work
  • Show initiative, curiosity, and a proactive approach to work
  • Are reliable and have good time management and punctuality
  • Able to work in a team and independently


Benefits:

  • Great experience supporting a well-known organisation
  • Continuous support from your Madison consultant
  • Receive discounts at Specsavers and Lumino
  • Sound like you or someone you know? Want to know more? Want to apply for this role? (Yes!)


Click APPLY and secure your spot with our awesome team! We are working through the holidays, so have your phone handy! We will be contacting suitable applicants as they apply.

Hard Skills Required

  • Customer Service Experience
  • Computer Proficiency
  • Familiarity with Procedures and Policies

Soft Skills Required

  • Communication
  • Problem-Solving
  • Adaptability

Additional Compensations

  • 8% Holiday Pay

Job Schedule

  • Shift Work
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