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Customer Experience Team Member

  • Posted 2w ago
  • Hybrid
  • Full Time
Location

Christchurch

Job Description

Immediate start available

Please Quote Reference Number 11517

  • Contact centre experience
  • Full time Monday - Friday opportunity
  • Join the team at Cirtex Industries in Islington


About Us

At Cirtex, we pride ourselves on our culture of continuous improvement, excellence, and integrity. We supply a comprehensive range of geosynthetic and construction products, fostering progressive partnerships with our clients. Join us in our mission to enable exceptional outcomes through support every step of the way, from concept to construction.

About the Role

We are looking for an approachable and self-motivated Customer Experience Team Member to join the Cirtex team located in Christchurch.

We're looking for a candidate with contact centre or customer service experience who has excellent phone-based customer service and communication skills. No prior industry knowledge is needed as on-the-job training is provided.

What's on offer:

  • Monday - Friday hours, 7:30am - 4:00pm
  • Immediate start
  • Stable and secure, full time employment
  • Competitive hourly rate plus bonus scheme
  • On the job training and support
  • Opportunities to grow within the company
  • Free onsite parking
  • Hybrid working environment, ability to work from home 2 days a week


To be considered for this role, you will need:

  • Willingness to develop expertise in the Cirtex NetSuite ERP system (prior experience with NetSuite is advantageous)
  • Proficiency in computer use, including MS Office Suite, with reasonable typing ability
  • Well-organised with a customer-focused mindset
  • Strong communication and problem-solving skills
  • High attention to detail and professionalism
  • Proactive, accountable, and adaptable
  • Able to thrive in a fast-paced environment and stay calm under pressure
  • Positive attitude with strong interpersonal and relationship-building skills
  • Results-driven with a commitment to continuous improvement


Duties for this role include:

  • Receive inbound calls - including sales calls
  • Provide prompt, professional, accurate and courteous assistance to customers
  • Respond to inquiries, assisting & directing calls in the most appropriate manner
  • Submit/process sales orders
  • Customer management
  • Stock management oversight, including the processing of returns
  • Create invoices, process cash sales & EFTPOS transactions
  • Handle multiple customer communication channels including email and phone calls


Apply now with an up to date CV and Cover Letter to become a part of the Cirtex family.


Please Quote Reference Number 11517

Desired Soft Skills

  • Communication
  • Problem-Solving
  • Attention to Detail
  • Adaptability
  • Relationship Building
  • Customer Service
  • NetSuite ERP
  • MS Office
  • Order Processing
  • Freight Management

Benefits and Perks

  • 🅿
    Free Parking
  • ⏰
    Flexible Work

Job Schedule

  • Monday to Friday
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