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Trade Support Team Member Mandarin

  • Posted 1d ago
  • On Site
  • Full Time
Location

Auckland

Job Description

About the role:

This role will see you be responsible for providing exceptional customer service and support to our Account Managers, suppliers, and customers. Your main objective will be to ensure a seamless customer experience by managing customer inquiries, providing product advice, quotes, and pricing information, and seeking out solutions to meet customer needs.

Daily you will be responsible for –

  • Actioning customer enquiries by phone, email & walk-in customer contact.
  • Seek out value-added solutions for internal and external customers.
  • Take clear briefs from stakeholders on what is to be quoted and prepare document details as needed.
  • Daily and weekly planning with account managers & team leaders to ensure all opportunities are captured.
  • Providing customers with product advice, quotes, and pricing information as well as tailored solutions


This is a permanent full-time role, offering 40 hours a week, Monday-Friday, based in our Mount Wellington Branch.

About you:

  • Strong communication skills and be fluent in both Mandarin and English
  • Proven Customer Service and/or Sales Experience
  • Building Industry experience is not a must, but a desire to learn about our products & processes.
  • Excellent communication abilities, in both verbal and written with the capability to provide personalized solutions.
  • Be able to work under pressure and organise your time and environment for maximum efficiency.
  • Computer literacy is important, confident user of Outlook, word & general computer software, however, full training will be given on our in-house computer systems.


Our Benefits:

  • Competitive base salary and staff-buying privileges
  • Genuine development opportunities that come with being part of the wider Fletcher Building Group
  • Women in Sales initiative - a dedicated programme whose core focus is on providing opportunities to women in our network to upskill, learn, grow and achieve their personal and career aspirations.
  • Health & Wellbeing initiatives including an Employee Assistance Programme


Join Us:
We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.

Hard Skills Required

  • Customer Service
  • Sales Support
  • Product Knowledge
  • Computer Literacy
  • Quote Preparation

Soft Skills Required

  • Communication
  • Problem-Solving
  • Time Management
  • Adaptability
  • Team Collaboration

Job Schedule

  • Monday to Friday
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