Systems Specialist, New Zealand

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Compass Group

Front Desk Attendant - Qantas Auckland

  • Posted 5d ago
  • On Site
  • Full Time

Job Description

  • Permanent, Full-Time Position+ Wellness Plan + EAP Services
  • Competitive Wage + Discounted Goods & Services
  • Training + Development Programmes + Career Development opportunities


He angitūtanga / The opportunity:

Compass Group NZ are looking for a Permanent full-time (30 hours + per week) Front Desk Attendant to create an incomparable lounge experience that people value and remember within Qantas Lounge at Auckland Airport. Hours of work; Early shift 04:00 to 12:00 (03:30-12 pm during school holidays), Late shift 12-8.30 pm, and required to work during weekends as per the roster.

Ko o kawenga / Your responsibilities:

The Front Desk Attendant will be participating in a team that "surprises and delights" our valued clientele whilst providing warm and professional customer service and maintaining a pleasant and memorable stay for our guests.
The Attendant must ensure that all tasks associated with Front desk are completed, these include; welcoming guest upon arrival, providing information about the lounge, checking-in guests as per the lounge access and providing information about the flight departure and announcements.
You also need to make sure that all general customer service is performed with due regard for all Health and Safety and Food Safety regulations as required. All these tasks must be completed in conjunction with the contractual requirements.

He kōrero mōu / About you:

  • Be hard working, reliable, flexible and able to work in a fast-paced environment
  • Be a born performer with impeccable customer relation skills
  • Ideally have proven experience within a 5-star/FOH environment.
  • Have excellent communication skills and a friendly, 'can do' attitude


Nga painga / Benefit & Perks:

  • Competitive remuneration.
  • Training & Development Programs
  • Career Development Opportunities
  • Discounts on Medical insurance, and banks, to hotels, insurance, and more!
  • Rewards and recognition.
  • EAP Services


Mo matou / About us:  

  • We are New Zealand's leading and largest provider of food and support services across multiple industries.
  • These industry sectors are managed by our sub brands Eurest, Chartwells, Restaurant Associates, Medirest, and ESS.
  • We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
  • Our people are awesome, they breathe life into our brands and make great things happen!
  • Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH and TEAMWORK are the founding pillars of these commitments.
  • We are an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.
  • Please note that a Criminal Conviction History Check for NZ (MoJ Check) check is required.


Applicants for this position should have NZ residency or a valid NZ work visa.

Don't miss out on this unique opportunity - Click 'Apply' Now!

For any recruitment queries please contact the Compass Group Recruitment team on recruitment@compass-group.co.nz

Great People, Real Opportunities

Hard Skills Required

  • Front Desk Operations
  • Health and Safety Compliance
  • Problem-Solving and Attention to Detail

Soft Skills Required

  • Customer Service Excellence
  • Communication Skills
  • Teamwork and Flexibility
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