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Membership Adviser

  • Posted 1w ago
  • On Site
  • Full Time
Location

Wellington

Job Description

Please Quote Reference Number 11532

  • Phone engagement experience in a B2B role
  • Salary + commission structure
  • Great team culture and benefits


Retail NZ is the peak body for retailers in New Zealand and are here to make the voice of retailers heard and make running a business easier. We help retailers succeed through providing advice, support, resources, templates and advocate on behalf of retailers throughout Aotearoa.

Our vision: To be asked first on anything retail.
Our purpose: To help retailers succeed and strengthen NZ Inc.

We currently have an interesting Membership Adviser opportunity available in our Central Wellington office.

You'll be responsible for providing excellent customer service, responding to member inquiries and ensuring a positive experience for all engagements. You'll proactively address customers needs and challenges, follow up on overdue subscriptions, and utilise your sales skills to cross-sell partner offers to customers based on their needs.

Benefits:

  • Base salary plus commission
  • Special leave day for your birthday and before Christmas each year
  • Handy central location
  • Wellbeing allowance
  • Free flu jabs for you and your family
  • 4% KiwiSaver Employer contribution
  • Professional development opportunities
  • Small, friendly and dedicated team who enjoy having fun!
  • We have a quality coffee machine on site so plenty of caffeine available free of charge!


About you:

  • Previous experience in phone engagement in a business-to-business environment
  • Thrives working within a small team and engaging with customers
  • A self-starter and problem solver
  • Natural ability to listen, understand and offer assistance where required
  • Strong relationship management skills and excellent communication skills
  • Excellent attention to detail and accuracy
  • Computer literate and able to effectively use Microsoft Office Products and CRM software
  • Able to be the voice of our members at internal meetings
  • Understands the importance of following processes
  • Utilise sales skills to cross-sell partner offers to members based on their needs.
  • Ability to identify, engage and close new business opportunities when required


This is a full time role, 9am - 5pm. An immediate start is available.

Sound like you? APPLY NOW through the online application form with your CV and Cover Letter.


Please Quote Reference Number 11532

Desired Soft Skills

  • B2B Sales
  • CRM Software
  • Phone Engagement
  • Microsoft Office
  • Data Accuracy
  • Communication Skills
  • Relationship Building
  • Problem Solving
  • Attention To Detail
  • Team Collaboration

Benefits and Perks

  • 🅿
    Free Parking
  • ⏰
    Flexible Work

Job Schedule

  • Shift Work
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