Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!
At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future.
As a Credit Solutions Manager at ASB Bank, you will play a pivotal role in leading our Credit Solutions team to achieve operational excellence and deliver outstanding customer outcomes. You will be responsible for overseeing our collections processes, ensuring compliance with regulatory requirements and ASB policies.
Your leadership will be instrumental in fostering a high-performing team culture, where every member is empowered to contribute effectively and grow professionally.
Mo te tūranga | About the role:
Your key responsibilities will include:
- Lead, coach, and develop a team of credit solutions professionals, setting clear objectives and fostering a culture of collaboration and continuous improvement.
- Drive efficiency and effectiveness in collections and credit solutions processes, ensuring that all procedures are documented, updated, and aligned with best practices.
- Build strong relationships with internal stakeholders across the organisation, influencing strategic decisions and initiatives that impact credit solutions.
- Champion excellent customer outcomes, particularly for those in vulnerable circumstances, by implementing and refining ASB's credit solutions strategy.
- Effectively manage risk and compliance within the collections environment, ensuring adherence to regulatory standards and ASB's risk management framework.
- Develop and execute business plans for the credit solutions function, aligning with ASB's overall strategic objectives and vision.
- Lead regulatory change initiatives within the credit solutions team, ensuring timely and compliant implementation.
Ngā mea kia whai angitū ahau? | What do I need to be successful?
- Proven experience in leadership roles within collections or credit solutions, with a track record of developing and empowering teams.
- Deep understanding of collections processes, regulatory requirements, and risk management principles within the financial services industry.
- Strong analytical skills and the ability to leverage data insights to drive decision-making and process improvements.
- Excellent communication skills, with the ability to influence and engage stakeholders at all levels of the organis
- Emotional intelligence and a customer-centric approach, with a commitment to delivering exceptional service and support.
Te mahi ki ASB | Working for ASB
ASB is grounded in our values (caring, integrity, passion, courage and united). They guide our day-to-day interactions with our team, customers and community. They are what makes ASB - ASB.
We offer a flexible and supportive work environment as well as an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals.
We also have a wide range of market leading benefits including health insurance, banking benefits, 5 days "you do you leave" and a $500 "your choice" benefit which is renewed annually. To find out more, click here.
If you are a results-driven leader with a passion for driving positive change in credit solutions and are ready to take the next step in your career, we invite you to apply now to be considered for this exciting opportunity!
Me pēhea te tono | How to apply?
For more information on responsibilities and requirements see the attached position description, please note that all applications must be received via our careers site online.
If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!
Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.
