Services Solutions Specialist Field Based Jobs in New Zealand

Job reference - 40584

• South Auckland location
• Premier franchise dealership
• Prior service supervisory experience required

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About the employer
Acknowledged as one of New Zealand's premier automotive groups, this facility is leading edge. Known as an employer of choice and retailing a top tier brand, the company is known for the provision of exceptional working conditions.


The role and its duties

• Assist in growing the service team across 4 departments in the after sales division
• Team support - assist the Service Manager in overseeing service staff, providing training to Service Advisors, and ensuring the team meets performance targets
• Scheduling - coordinate service appointments and manage workflow to optimise efficiency
• Quality control - monitor repair and maintenance work to ensure high standards and adherence to manufacturer guideline
• Administrative tasks - handle documentation, and assisting in overseeing process warranty claims and service records
• Service sales support - encourage the promotion of additional services and products to customers, contributing to revenue goals
• Assisting the Service Manager with safety compliance
• Reporting - prepare and analyse service performance reports for management review where required
• Customer service - ensure high levels of customer satisfaction by managing service inquiries, addressing concerns, and maintaining positive client relationships
• Stepping up in the absence of the Service Manager to assist in ensuring customer retention and dealing with complaints where needed
• Overseeing service administration staff
• Solving service department problems where required

The background sought
The role would ideally suit an experienced Service Advisor looking to step up to the next level, or an experienced Assistant Service Manager. While it would be preferable to employ a person with a relevant mechanical trade qualification coupled with front line experience, we would also consider those with a strong mechanical understanding and the communication and people skills required.

Solid organisational skills and the ability to navigate service software such as Dealer Management systems is also required.

You will possess good leadership skills to motivate and encourage your team alongside Service and Aftersales Managers.


The rewards
An attractive salary with additional incentives is provided for along with other benefits. This is a career position that would suit an emerging service department leader who wishes to develop a long-term career.


How to apply
Applications from those wanting to relocate from elsewhere within NZ are welcome.

If reading online, click the APPLY NOW section and submit your application online. For more information contact the team at Automotive Employment NZ Ltd for a confidential discussion. Phone during NZ business hours: The international landline is +64 9 271 3200.

You can also visit the job board on our website to view further vacancies https://www.automotiveemployment.co.nz/jobs

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