Service Enablement Lead Jobs in New Zealand

Date: 8 Apr 2025
Location: West Auckland, NZ, 1010
Company: Auckland Council

• Serve customers in a vibrant and exciting library
• Our libraries are open 7 days a week so flexibility around working days is required
• Help shape engaging library programmes and services

He angitūtanga: The opportunity
An opportunity has arisen to work as a permanent Library & Council Service Assistant in the Henderson-Massey Local Board.

This is a Permanent 26-hour part-time position, that will be requiring working across the week (Tuesday, Wednesday, Friday and Saturday). The role is primarily based at Waitākere Central Library in Henderson but does require flexibility as you will be working across the Henderson-Massey Local Board libraries and hubs when needed.

In this customer focused role, you will be contributing to the day-to-day running of the library and front-line library service, which includes Council Services. You will have the opportunity to work closely with colleagues and customers to enable a great experience. You will be working closely with our local community through a range of programmes, from children's activities and supporting and/or delivering exciting learning programmes and activities that are driven by community need.

He kōrero mōu: About you
• You have the ability to demonstrate strong communication and customer service skills.
• You’re comfortable with technology and able to support customers to successfully use information resources and devices that are available at the library.
• You’re able to support customers to use a wide range of library and Council services. Training will be provided as required.
• You’re willing to work with the library team in the planning and delivery of programmes and events for and by the community.
• You take a flexible and collaborative approach to your work.
• You’re organised and a quick learner with a growth mindset.

Ngā āhuatanga kei a mātou: What we offer
We offer a welcoming and supportive team, fantastic regulars, and a strong community.
You will be well supported in your growth and development, and full library and Council Services training will be provided (as required).

Ehara taku toa, he takitahi, he toa takitini: My success is not mine alone, but the success of many.
To view a copy of the position description, click here.
Salary: $59k (depending on skills and experience)

Applications close 22nd April 2025

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.