Service Desk Analyst Jobs in New Zealand

We are seeking a results-driven E-Commerce Specialist to join our Performance team and manage e-commerce activity across the US market for a global premium pet food client. This hands-on role is focused on optimising Amazon Sponsored Ads and Chewy.com (a US-based online retailer focused solely on pet products).

This role is ideal for someone with 2–4 years of experience in e-commerce, either with previous experience managing Amazon platforms in AU/US/UK or for an online New Zealand brand trading internationally.

What You'll Do

• Manage and optimise Amazon Sponsored Ads using Amazon and third-party tools, plus campaigns in Chewy Ads
• Monitor product performance, SKUs, and data feeds, ensuring listings are accurate, complete and align with best practice
• Conduct keyword research, optimise bids, and implement A/B tests to improve visibility and drive sales
• Analyse Amazon Brand Analytics and competitor data to inform strategy and campaign adjustments
• Track and manage performance, budgets and pacing
• Work closely with internal teams to generate and present performance reports, translating complex data into clear insights
• Utilise Amazon Marketing Cloud (AMC) to drive deeper audience insights, create custom segments, and enhance cross-channel attribution analysis
• Develop and implement audience-based strategies using AMC insights to improve targeting efficiency and new customer acquisition

What You'll Bring

• 3–5 years' experience in e-commerce or online retail
• Proven hands-on experience managing Amazon Sponsored Ads (AU, US, or UK markets preferred)
• Solid understanding of product data feeds, SKU structures, and feed optimisation
• Strong analytical skills, with the ability to interpret performance data and make data-led decisions
• Experience with Amazon Marketing Cloud (AMC) or similar data analytics platforms for audience insights and attribution analysis
• Familiarity with Amazon's DSP platform and how it integrates with Sponsored Ads strategies
• Understanding of first-party data strategies and how to leverage them in marketplace environments
• Experience using third-party optimisation tools
• Excellent communication skills, with the ability to clearly explain performance insights to both technical and non-technical audiences
• High attention to detail, organised, and able to manage multiple priorities across markets.