Service Delivery Manager Iss, New Zealand

Service Delivery Manager Iss Jobs in New Zealand

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APL

Fabricator Support

  • Posted 1d ago
  • On Site
  • Full Time
Location

Hamilton

Job Description

APL Group is the market leader of window and doors systems in New Zealand. Recognised for our pioneering and innovative approach, we provide an end-to-end service for our customers in the New Zealand building industry. We proudly put our people first and aim to create long term career prospects for every person in every team.

Job Description
We have an exciting opportunity for the right person to join APL’s Fabricator Support team who is ready to “learn and grow” and is eager to join a Kiwi company with a real family culture.

We are looking for a technically minded, IT savvy person who has high attention to detail with excellent communication and customer service skills to maintain, develop and support APL’s software offering.

This is a core role which involves:

  • Supporting Fabricators with any issues relating to APL software (Primarily V6 and ESP)
  • Maintaining accurate product information in the pricing database
  • Problem solving, analytical, and troubleshooting skills
  • Providing support for all APL fabricators on product inquiries
  • Working closely with the team to progress system development and upgrades
  • Installation and training for customers with other APL specific software products


We work right across the building industry to make tomorrows buildings possible, today. We have a modern family culture and offer long-term growth for all our employees’ careers.

To be successful in this role you will need to have the following skills/knowledge and experience:

  • Good in-depth working knowledge of Windows 10 & 11, MS Office products and computer software
  • Problem solving, analytical, and troubleshooting skills.
  • Good communicating, presenting, and training skills.
  • Ability to adapt to our busy fabricator support environment
  • Minimum 2-3 years proven experience in Building or Manufacturing Industry, ideally in a support role
  • Proven industry experience.


Additional skills which would be advantageous in this role:

  • Software development/programming knowledge
  • Understanding of SQL database structures/development
  • Window and Door industry knowledge
  • Mechanical aptitude to visualise 2D drawings in 3 dimensions


Please apply with your CV including relevant experience and projects you have been involved with.

Desired Soft Skills

  • Software Support
  • Database Management
  • Troubleshooting
  • Windows OS
  • Product Knowledge
  • Communication
  • Customer Service
  • Attention to Detail
  • Adaptability
  • Problem Solving

Benefits and Perks

  • 🏛
    Fully Paid Jury Service
  • 🧕
    Inclusive Workspace
  • 🩺
    Health Insurance
  • 🌿
    Wellness Program
  • 🎉
    Employee Discounts and Rewards
  • 🅿
    Free Parking
  • 🎖
    Long Service Rewards
  • 💰
    Profit Sharing
  • 🩸
    Free Period Products
  • ⛑
    Uniform Provided
  • 🍇
    Fruit Box

Job Schedule

  • Monday to Friday
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