Senior Employee Relations Manager Quality And Continuous Improvement, New Zealand

Senior Employee Relations Manager Quality And Continuous Improvement Jobs in New Zealand

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The New Zealand Automobile Association Incorporated

Team Leader - Centre Network

  • Posted 1w ago
  • On Site
  • Full Time
Location

Christchurch

Job Description

What You'll Be Doing | Mō te Tūranga

As a Team Leader, you will be involved in a variety of tasks, the most important being leading and guiding the Customer Service and Insurance teams as they provide assistance to our members and customers with our extensive range of products and services. In this highly customer focussed environment, your previous leadership experience will help you coach, motivate and inspire your team of service professionals.

About You | Mōu

  • Previous experience as a hands-on leader in a customer service environment
  • Have a confident and calming nature with an ability to recognise and de-escalate situations if they arise
  • Be outgoing and self-motivated with great communication skills
  • Enjoys building relationships with customers and team members alike
  • Able to learn quickly


What We Offer | Ngā āhuatanga kei a mātou

  • Competitive salary + bonus
  • A team who invests in your ongoing growth and development and provides access to online learning modules for free.
  • Discounts across our range of products, including insurance and free AA membership for you and your whanau
  • NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
  • An inclusive and diverse work environment


Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast’s club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure!

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We’d love to korero to see if you might be a great fit for the role.

Desired Soft Skills

  • Customer Service Systems & Processes
  • Team Leadership & Coaching
  • Conflict Resolution & De-escalation Techniques
  • Strong Communication
  • People Leadership
  • Adaptability
  • Quick Learning

Benefits and Perks

  • 🎂
    Birthdays Off
  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
  • 💚
    Counselling Services
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 📣
    Referral Bonuses
  • 🖥
    Computer Assistance

Additional Compensations

  • Bonus

Job Schedule

  • Shift Work

Company Video

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