Senior Customer Service Representative, New Zealand

Senior Customer Service Representative Jobs in New Zealand

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Mercy Radiology

Level 1 Patient Care Coordinator-Molecular Imaging

  • Posted 4d ago
  • On Site
  • Casual
Location

Auckland

Job Description

Mercy Radiology is at the cutting edge of diagnostic imaging technology, with state of the art equipment and a vibrant team of highly respected medical professionals committed to providing world class diagnostic services and patient care. With multiple sites throughout greater Auckland we offer a full range of services from general X-Ray to the latest in Nuclear Medicine Therapy and we're still growing!

We're looking for a Patient Care Coordinator to join our Molecular Imaging team on a casual basis to cover shifts at our branches in Epsom, Takapuna and Milford.

Key duties include:

  • Present a warm & friendly welcome to all patients & visitors
  • Schedule appointments that best accommodate patient needs
  • Ensure patients are well informed and know what to expect at their visit
  • Process invoices, payments and claims with efficiency and accuracy
  • Collate documentation and maintain records with strict attention to privacy


Our ideal candidate will have:

  • Minimum of two years' experience in a customer-facing role; medical administration, reception, bookings or coordinator role.
  • Proficiency with Microsoft Office, excellent computer literacy and the ability to pick up new systems quickly.
  • Clear, concise written and verbal communication with a high level of accuracy and attention to detail.
  • Strong confident interpersonal skills and the ability to engage at all levels.
  • A genuine desire to ensure the comfort and wellbeing of our patients.


Benefits include:

  • Free car parking
  • Employee Assistance Programme (EAP)
  • Free vaccinations for seasonal flu
  • Discounted Hospital fees (available on application)
  • Discount at Mercy Hospital Pharmacy
  • Recruit a Buddy scheme
  • Discounts on childcare, banking, gym memberships, EVO cycles
  • Boost Membership - retail discounts from over 60 popular NZ suppliers


If this role ticks all the right boxes for you - click APPLY now! Applications close 17 March 2025 or earlier if a suitable candidate is found beforehand so don't delay.

Please note only applicants who are already resident and eligible to work permanently in NZ will be considered for this role.

Hard Skills Required

  • Reception Duties
  • Scheduling Appointments
  • Invoicing & Claims
  • Computer Literacy
  • Data Entry

Soft Skills Required

  • Communication
  • Customer Service
  • Attention to Detail
  • Time Management
  • Empathy

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🏛
    Fully Paid Jury Service
  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
  • 💚
    Counselling Services
  • 🌿
    Wellness Program
    Wellbeing support - Free vaccinations for seasonal flu
  • 📈
    Professional Development
    Paid leave to undertake continuing professional development - Monetary support towards professional development
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
    Discounted Health Insurance - Discounted Hospital fees (available on application) - Discount at Mercy Hospital Pharmacy - Discounted childcare at Kindercare & First Steps Best-Start - Discounted banking products at ANZ bank - Boost member benefits – retail discounts from over 60 NZ suppliers - Discounted Les Mills and YMCA gym memberships - Discounted e-bikes, e-scooters, bikes, accessories and more from EVO cycles
  • 🅿
    Free Parking
  • 🎖
    Long Service Rewards
    Long service awards
  • 🚚
    Relocation Support
  • 💻
    Company Supplied Technology
  • ⛑
    Uniform Provided
  • 🚶
    Ease Back to Work
  • ⏰
    Flexible Work

Job Schedule

  • Monday to Friday
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