- Position could be based in Auckland or Wellington
- Career development and growth opportunities
- Competitive salary package plus benefits
- Full Time, Fixed Term (24 Months)
He kōrero mō mātou | About us:
At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being.
Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we’d love to welcome you aboard.
He whakamārama mō te tūranga mahi | About the role:
As our Design and Analysis Lead, you’ll play a pivotal role in transforming KiwiRail’s Business Analysis practice, shifting from fragmented approaches to a cohesive, service design-driven model. Your leadership will ensure KiwiRail adopts innovative, human-centric design principles that enhance customer experience, streamline operations, and drive business value.
Your responsibilities will include:
- Develop and implement strategic design and analysis frameworks that align with KiwiRail’s objectives
- Lead service design initiatives, creating service blueprints and customer journey maps to optimise experiences
- Delivering hands-on service design and analysis work, setting the standard for best practice
- Conduct in-depth system analysis, ensuring technology, data, and business processes align with our strategic goals
- Translate technical insights into compelling business cases and executive presentations
- Foster collaboration across IT, business units, and transformation teams to enhance operational efficiency
- Mentor a team of business analysts and service designers, building a culture of learning and innovation
This is a fixed-term position for two years, offering the opportunity to lead a high-impact initiative that will leave a lasting legacy at KiwiRail
Ngā pukenga e rapu nei mātou | What you will bring:
You’re a strategic thinker with a passion for service design and business analysis.You’ll will bring:
Essential:
- 10+ years of experience in service design or business analysis leadership, driving transformation projects
- Strong team leadership skills, with experience mentoring and growing capability in business analysis
- Proven ability to develop and implement customer journey maps, service blueprints, and design thinking frameworks
- Experience translating technical insights into compelling business cases and stakeholder communications
- Expertise in business modelling, stakeholder management, and process improvement
- A collaborative mindset, with a track record of working across teams to drive meaningful change
Desirable:
- Professional certification in Service Design or Business Analysis
- Experience with SFIA 8 skills framework
- A bachelor’s or master’s degree in computer science, Design, Information Systems, or a related field
Nōu te rourou | What’s in it for you:
- Competitive salary and benefits package, including discounted health insurance
- A vibrant and inclusive team culture that values diversity
- Opportunities for career progression within KiwiRail
- Comprehensive training and development to grow your expertise
- The chance to contribute meaningfully to New Zealand’s rail network
Kua rite, kia rite | Ready to make a difference?
Applications Close: 3rd April 2025 unless filled sooner!
Due to Immigration Regulations, we are currently only accepting applications from candidates residing within New Zealand as New Zealand Residents or as Citizens for this role!
