About Us
At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.
About the Team
Downer’s Transport & Infrastructure business manages and maintains road networks across Australia and New Zealand, with civil and commercial construction in New Zealand. We are an integrated trans-Tasman team with a leading portfolio of products and services. By sharing our capabilities and insights across our regions we achieve the best technical solutions for our customers’ challenges, and for our communities.
Job Description
Te kōwhiringa | The Opportunity
The Downer Transport & Infrastructure operation are proud to be delivering the SH1 maintenance and rehabilitation project, launched in September. This is an accelerated road renewal programme where 4 years of work will be delivered over a 16-month timeframe. This work will increase road user safety for years to come!
We currently have an opportunity for a true people person to join us as a Communication and Stakeholder Coordinator. You will be responsible for ensuring customer request management processes and systems are maintained for the duration of the project.
Your day to day will involve:
- Stakeholder, customer, community communication, working with your team, to achieve positive outcomes for our customers and the network.
- Facilitating ongoing delivery and monitoring Customer Service Requests (CSR)
- Ensuring both contract and financial administration functions are carried out to a consistently high level of service
- Timely communication to ensure the community is well engaged with and informed of upcoming works
- Collation, monitoring and reporting of weekly, monthly and annual stats
- Providing administrative support to project teams
This is a Full-Time, Fixed Term opportunity for 15 months, office based from either our Tirau or Taupo offices.
Nga pūkenga matua | Important Skills
Your pleasant and friendly demeanour, highly organised approach and excellent communication skills will complement this role nicely. Your high level of professional personal presentation, can-do attitude and ability to learn new tasks will see you thrive. You will also be able to demonstrate:
- Proficient and experienced use of Microsoft Office suite, specifically Word and Excel
- Excellent written and verbal communication skills with great attention to detail
- A passion for people & collaboration
- A strong interest in customer communications with the ability to effectively partner both internally and externally, at all levels
- The ability to show initiative and be innovative in your work approach is essential as is common sense and a sense of humour
- The capability to analyse data and produce information and recommendations
Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here
Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer:
- Rewarding salary
- Z Energy fuel discount and monthly freebies
- Access to our new and improved Downer Perks program
- $500 bonus for current employees who refer a friend to Downer
- Progression and development programmes to support personal and professional growth
Have a look at our other great benefits here!
Ko wai mātou | Our Organisation
Want to know more about what it is like to work at Downer? Then head to our People Site https://people.downergroup.co.nz/join-our-transport-team/
Me pēhea ki te tono | How to apply
If this sounds like the opportunity for you, click Apply Now to submit your application! The reference number for this role is 715630.
We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.
