Sales, New Zealand

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BNZ

Casual Customer Service Banker

  • Posted 4d ago
  • On Site
  • Casual
Location

Whitianga

Job Description

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise "If you can imagine a better future, let's find a way."

We support wellbeing and casual roles are all about flexibility. No two days are the same.

Mō te Tūranga | About the Role

As a Casual, you'll the first point of contact for our customers on the branch floor, therefore your ability to engage and listen to customers will be essential. Please note that being a Casual employee, there are no guaranteed minimum hours of work and regular pattern of work. You'll report to the Senior Partner, and here's what they had to say about working as a Casual for BNZ:

What are 5 day to day tasks the person in this role will complete?

  • Engage with customers in a warm friendly manner with a big smile
  • Processing customer transactional banking needs
  • Updating customers personal details and identification
  • Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals
  • Help educate our customers on our online platforms, tools and digital solutions


What is the most exciting thing about this opportunity?

If you're interested in a career in Banking, this could be your place to start! However, this is casual employment, therefore there are no guaranteed minimum hours of work and regular pattern of work. But no two days are the same for our Casuals and you'll have the opportunity to learn and grow your skills in Banking.

What attributes will this person have in order to be successful?

What's most important in this role is a genuine desire to help customers, providing them with the very best service. Banking experience is not required, we can teach you the banking side of the role, but you will have previously customer service experience and ideally within a fast-paced environment. You'll deal with a variety of enquires from a wide range of customers, so you'll need to bring a can-do attitude, resilience and logical approach to problem solving.

  • You'll enjoy helping tāngata (people), delivering an amazing experience to customers
  • A keen eye for detail that ensures transactions are completed efficiently and accurately
  • Resilience, self-motivation and lots of energy
  • Ability to multi-task, highly adaptable to change and proactive
  • You'll really get to know the locals, so the ability to build lasting relationships with both team members and customers is essential


What is the tīma (team) culture and environment like?

We have a great tīma across the region. We are a very supportive and inclusive tīma, where we encourage each other to be the best every day. You'll work with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

If you are keen to join a fun organisation where we are proud of our culture and how we are helping New Zealanders to 'Find their way', then please review the Job Description and show your interest by submitting your application - we can't wait to read it.

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Hard Skills Required

  • Banking Processes
  • Product Knowledge
  • Digital Platform Proficiency
  • Sales Techniques
  • Multilingual

Soft Skills Required

  • Teamwork
  • Customer Service
  • Communication Skills
  • Problem-Solving
  • Cultural Sensitivity

Benefits and Perks

  • 🧕
    Inclusive Workspace
  • 🤱
    Extended Parental Leave
  • 🏘
    Work from Home
  • 💼
    Life Insurance
  • 💯
    Employee Mentoring Program
  • 🏥
    Subsidised Health Insurance
  • 🩺
    Health Insurance
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 🏛
    Fully Paid Jury Service
  • 🚶
    Ease Back to Work
  • 📈
    Professional Development
  • 📱
    Discounted Phone or Internet Plans
  • 🎉
    Employee Discounts and Rewards
  • 🌿
    Wellness Program
  • 🩸
    Free Period Products
  • ⛑
    Uniform Provided
  • 🏎
    Competitive Salary
  • ⏰
    Flexible Work
  • ⚖
    Work-Life Balance Support
  • 📣
    Referral Bonuses

Job Schedule

  • Shift Work
  • Monday to Friday

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Supercharge Your Career with a Job in Sales

Are you a go-getter with a passion for closing deals? Sales jobs in New Zealand offer a dynamic and rewarding career path for ambitious people. From retail sales and business development to account management and B2B sales, this field is perfect for those who thrive on challenges and enjoy building relationships.

Essential Skills for Sales Jobs

To excel in sales, you’ll need outstanding communication and negotiation skills, a customer-focused mindset, and the ability to understand and anticipate client needs. Strong problem-solving abilities and a knack for closing deals are also crucial. Whether you’re selling products in a retail environment or services in a corporate setting, your success will depend on your ability to connect with customers and provide solutions that add value.

Dynamic and Goal-Oriented Workplace Culture

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Balancing Work and Personal Life

While sales roles can be demanding, many employers offer flexible working arrangements to help balance work and personal life. Options such as remote work, flexible hours, and part-time positions are often available. The nature of sales work allows for varied schedules, making it easier to manage personal commitments. Companies are increasingly recognizing the importance of employee well-being and offering benefits like health insurance, paid time off, and wellness programs.

Kickstart Your Sales Career Today!

If you’re driven, persuasive, and ready to excel in a dynamic industry, a career in sales in New Zealand could be your perfect match. With diverse opportunities, high earning potential, and a vibrant work environment, it’s a field where you can achieve great success and personal satisfaction.