- Lead two dynamic Auckland branches (Grey Lynn & Henderson) with a small business mindset
- Hands-on, proactive leadership – be at the heart of daily operations and strategic change
- Make a lasting impact in a high-pressure, growth-oriented environment (approx. 50-hour work weeks)
About the Company: Our client is a well-established, New Zealand-owned business in the rental and fleet management industry. Known for delivering exceptional customer experiences and operational excellence, the company is committed to continuous improvement and fostering a positive, results-driven culture across its multiple branches.
About the Role: As the Area Manager for central and west Auckland, you’ll lead and manage the Grey Lynn and Henderson branches. In this hands-on role, you’re not just a manager — you’re a leader who gets involved in every aspect of operations, from customer service to fleet management, training, and process improvement. With a focus on driving best practice, boosting sales, and ensuring exceptional customer experiences, you’ll play a pivotal role in the company’s journey towards operational excellence.
Key Responsibilities:
Team Leadership & Development:
- Motivate, train, and coach branch staff to achieve individual and business targets.
- Conduct performance reviews during the 90-day probation period and annually, and implement robust performance processes.
Operational Management:
- Oversee day-to-day branch operations including fleet management, maintenance bookings, compliance, and administrative tasks (e.g., RCM payments, daily reconciliations, payroll).
- Ensure processes are streamlined to maximise efficiency and accuracy.
Customer & Business Growth:
- Drive exceptional customer service and proactively develop new business opportunities.
- Address customer issues swiftly and effectively, ensuring clients leave confident and satisfied.
Continuous Improvement & Compliance:
- Identify operational challenges, propose corrective actions, and implement continuous improvement initiatives.
- Champion Health & Safety protocols and ensure all statutory and H&S requirements are met.
Hands-On Leadership:
- Be available on-call to resolve branch issues, manage team rosters, and adapt to peak days.
About You:
You are a hands-on leader with a keen eye for detail and a passion for delivering excellent customer experiences. You thrive in fast-paced, high-pressure environments and excel at managing teams in a small business setting. To succeed in this role, you should have:
Proven Leadership Experience:
- Experience managing operations and developing teams in high-demand environments, even if you’re coming from a related industry rather than rentals specifically.
Operational & Planning Prowess:
- A strong background in daily operational management, with the ability to plan, prioritise, and get your hands dirty to ensure everything runs smoothly.
Customer-Centric Mindset:
A commitment to outstanding customer service, with the ability to troubleshoot problems and implement effective solutions on the spot.
Business Acumen & Continuous Improvement:
- A knack for process improvement, cost control, and innovative thinking, ensuring the branches are efficient, profitable, and ready for future growth.
Adaptability & Resilience:
Ready to embrace a challenging 50-hour work week with flexibility on peak days and weekends, thriving under pressure while leading by example.
If you are a proactive, results-driven leader ready to roll up your sleeves and make a significant impact, we’d love to hear from you. This is your opportunity to leave your mark, drive continuous improvement, and lead two vibrant branches to new heights. Apply today!
REF: BH – 142264
