Ko mātou tēnei – our organisation
At One New Zealand, our purpose is to create a better-connected Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
We are delighted to announce that we have been awarded a #2 ranking in Randstad’s Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.
We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.
Farmside - Designed for rural
Farmside is New Zealand’s leading rural telecommunications supplier and provides rural Kiwis with access to the telecommunications services they need to improve productivity, save time and enjoy a better lifestyle. With the backing of the One NZ network, Farmside makes the good life great through constantly advancing rural connectivity. Based in Timaru, our team are rural too, which means we understand the importance of connectivity, wherever you choose to live, work and play.
Ko tō tūranga – your role
As part of One NZ, Farmside is recruiting a Sales Representative. This role is responsible for initiating and receiving calls to and from potential customers, selling Farmside products and services while focusing on providing an outstanding customer service experience.
This role is for a Fixed Term contract only until the 19th of December 2025. Please also note that our Talent team are exercising our freedom to spend quality time with our whanau during the holiday season. Therefore, we will be in contact with you upon our return from the week of the 6th of January 2025.
Ko tō mahi – what you’ll do
- Develop and maintain a high level of product knowledge and sales process skills in order to achieve required sales results and consistently meet targeted call volumes per day
- Respond to and follow up sales enquiries by email, telephone and digital channels, within agreed timeframes.
- Report on market activities and provide relevant feedback to management.
- Maintain a high degree of data entry accuracy, respect database integrity and privacy, and complete administration functions in a timely manner.
- Maintain a high level of call quality ensuring you are consistently striving to delivery a top customer experience on every call.
- Provide account management support to customers with multiple services where required and be their direct point.
- Deal with all upsell, cross-sell, relocation and change of service queries that come into the call centre.
- Handle the disconnection interactions that come into the business and ensure that we have done everything we can to retail the customer.
Na tōu rourou - what you’ll bring
- Experience in front-line face to face or phone-based customer service, or sales roles.
- Great verbal and email communication.
- Ability to work under pressure in a fast-paced working environment.
- Experience in working in a target-based environment, with weekly and monthly sales targets and KPI’s.
- Understanding of the telecommunications products and services, although not a requirement.
Nā mātou te rourou – what you’ll get
- One New Zealand is leading the way by ensuring you can have a truly balanced life.
- A fully subsidised Southern Cross health insurance cover for you and your family.
- 4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.
- Laptop, unlimited data plan, market leading cell-phone for business or personal use.
- Lifestyle leave where you can purchase an extra week or two of annual leave.
- Discounts on One New Zealand products, services and much more!
At One New Zealand, we have a clear purpose to help create a better-connected Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.
Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.
