Restaurant Manager, New Zealand

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BrightSpark Recruitment

Senior Human Centred Designer

  • Posted 3d ago
  • Hybrid
  • Full Time
Location

Auckland

Job Description

ABOUT THE ROLE

This role shapes and makes a very big impact across the organisation.
Being part of a large team, you'll closely partner with teams to ensure a customer focus across all projects & delivery. You'll design and deliver opportunities and solutions that challenge others thinking while working collaboratively with other designers.

This role works at a strategic level where you'll work across internal & external projects.

We are looking for someone who can confidentially facilitate a room; navigate ambiguity and has great stakeholder management.

Key responsibilities:

  • Take the reins and size up opportunities, demonstrating the real value of design-driven solutions.
  • Lead, plan, and execute human-centred design activities to tackle even the trickiest challenges, all while ensuring the customer is at the heart of every decision.
  • Use cutting-edge tools and methodologies to profile people, lead research, and ensure every solution is tailor-made for the customer.
  • Facilitate and lead engaging, customer-centric workshops with cross-functional teams, ensuring every voice is heard.
  • Present your findings and recommendations through powerful storytelling and visually striking designs—bring your ideas to life and get everyone on board.
  • Collaborate with internal and external stakeholders to align customer-focused initiatives with organisation-wide strategies.
  • Be a role model for customer-focused design, coaching and mentoring others to achieve brilliant customer outcomes.
  • Keep your finger on the pulse of global design trends and innovative strategies to continuously elevate customer experiences.


ABOUT YOU

  • 5 years’ experience in human centred design, design thinking, CX strategy, product design or digital delivery
  • Experience in user testing, customer interviews and stakeholder management
  • Working with multiple stakeholders in a complex environment
  • Design-specific visualisation (journey maps, blueprints, behavioural maps etc)


NEXT STEPS

If this sounds like you please apply today, or contact Sarah on smalcolm@brightspark.io or call 0272150562

Hard Skills Required

  • Human-Centred Design
  • Design Thinking
  • User Research
  • CX Strategy
  • Journey Mapping

Soft Skills Required

  • Stakeholder Management
  • Facilitation
  • Problem-Solving
  • Collaboration
  • Storytelling

Benefits and Perks

  • 🎂
    Birthdays Off
  • 🤱
    Extended Parental Leave
  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
  • 🩺
    Health Insurance
  • 🏋
    Gym Membership
  • 🧠
    Mental Health Workshops
  • 💪
    Physical Health Workshops

Job Schedule

  • Shift Work
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