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ASB Bank Limited

Customer Experience Owner - CXO Customer Identity & Access Management (CIAM)

  • Posted 6d ago
  • On Site
  • Full Time
Location

Auckland

Job Description

If you are an experienced Digital Identity leader or a seasoned Customer Digital Identity Product Owner with extensive expertise in supporting Customer Identity experiences, managing Digital Identity solutions, and you are passionate about transforming the enterprise digital identity landscape while seeking a strategic role with significant impact, please continue reading.

About Us:

At ASB, our mission is to support our customers in staying "One Step Ahead" by providing them with the best experience for managing their lives and future plans for their families. Our products are designed not merely for serving advertisements or streaming content, but they play a crucial role in underpinning our economy and impacting people's lives. To ensure that our customers have simple, easy, and secure access to ASB's digital channels and services, we are dedicated to delivering the most secure Digital Identity solutions and seamless Digital Identity experience to our customers, staff members, and connected systems. As the owner of ASB's Digital Customer Identity experience, we continuously strive to maintain high standard of security for our customers and at the same time keep on improving authentication and authorization experiences.

About the Platform and the CXO Role:

We have an opening for a Customer Experience Owner (CXO) to join our Identity & Platform. This position will play an integral role in the Identity & Integration Platform Leadership team to look after Customer Identity & Access Management (CIAM) for ASB and drive platform efficiencies and strategic goals. The role will oversee the Customer Identity & Access Management roadmap and it's delivery to ensure our customers can access their money and data better, sooner, and safer.

Responsibilities:

As the product owner of ASB's Customer Identity Access Management, you will ensure customers have secure, timely access to Digital channels while enhancing their experience. Key responsibilities include planning the product roadmap, implementing best practices, and managing workflows. Success in this role requires leadership in the Identity space, managing vendor and internal relationships, and resolving roadblocks.

What is a CXO?

A Customer Experience Owner at ASB, similar to a Product Owner or Product Director in other organizations, is someone who:

  • Brings customer valuable, engaging stories into a living roadmap.
  • Collaborates with internal customers to create and maintain well-groomed backlogs.
  • Builds and maintains a clear understanding of customer needs, continuously communicating the roadmap to stakeholders.
  • Conveys the strategic vision and Platform's goals to squads, ensuring alignment throughout delivery and aiding in decisions on innovation and prioritization.
  • Manages risks within the platform and identifies actions to remediate risks within agreed timeframes.


The CXO role emphasizes collaboration across multiple teams and disciplines across the bank to deliver exceptional outcomes for our customers . You will work closely with the Platform leadership team and other Platforms and Tribes across ASB to manage risks, dependencies, perform controls, and remove blockers.

About You:

Passion, energy, and people leadership skills are crucial. It is important for you to demonstrate ASB's values of integrity, passion, courage, caring, and unity. These values will help motivate and build the team, address challenges, and resolve roadblocks.

You will have:

  • Technical Product Ownership experience in an agile environment, delivering services and products
  • Sharp commercial skills to lead stakeholder discussions around prioritization for their products and services
  • Experience managing highly critical IT services and a strong understanding of Availability, Resilience, and Cybersecurity concepts.
  • Experience in delivering CIAM and cloud solutions are advantageous.


Domain knowledge and experience of IBM (or similar) Customer Identity Solution is important for the success of this role. Experience in other security or identity/access management domains is advantageous.

What's in it for You?

ASB offers a diverse and inclusive environment where employees can grow their agile mindset, learn, evolve, and utilize their skills while being empowered to make decisions. We provide a competitive package and bonus, excellent banking benefits, numerous personal and career development opportunities, flexible working styles, and generous parental leave benefits. You will work for an organization that places great importance on its people, offering vast development and career opportunities. You will be part of a successful and supportive team environment and contribute to ASB's growth story.

Next Steps:

If this role aligns with your aspirations and you believe you are a suitable candidate, please click "apply." We look forward to hearing from you!

Please note that all applications received for this role will be reviewed in January 2025.

Hard Skills Required

  • Financial Services Knowledge
  • Customer Experience Delivery
  • Risk Management
  • Change Management
  • Stakeholder Engagement

Soft Skills Required

  • Strategic Thinking
  • Collaboration
  • Clear Communication
  • Customer Focus
  • Results Driven

Benefits and Perks

  • 🧠
    Mental Health Workshops
  • 📈
    Professional Development
  • ☕
    Work Café
  • 🧕
    Inclusive Workspace
  • 🏆
    Performance Bonus
  • 🏘
    Work from Home
  • 🏎
    Competitive Salary
  • 🤱
    Extended Parental Leave
  • 💼
    Life Insurance
  • ⚖
    Work-Life Balance Support
  • 🎉
    Employee Discounts and Rewards
  • 💸
    Payroll Giving
  • 🍇
    Fruit Box
  • 🎖
    Long Service Rewards
  • 🌿
    Wellness Program
  • ⏰
    Flexible Work

Job Schedule

  • Shift Work
  • Monday to Friday

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