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RealNZ

Application Support Specialist

  • Posted 2w ago
  • On Site
  • Full Time
Location

Queenstown

Job Description

RealNZ is dedicated to delivering innovative technology solutions that drive both business success and ensure our guest experiences are extraordinary.

We are seeking a skilled Applications Support Specialist to join our Technology Team. In this role, you will be responsible for providing technical support for our business applications, troubleshooting issues, and ensuring that our people have the resources they need to succeed. If you are passionate about technology and enjoy helping others, we want to hear from you!

The role involves providing exceptional technical support by diagnosing and resolving application-related issues while monitoring performance and implementing updates or patches to ensure optimal functionality. It also includes developing user documentation and training materials to enhance user understanding and application effectiveness. Collaboration with technology and development teams is essential to gather user requirements and suggest improvements. Additionally, the role requires participation in user acceptance testing (UAT) for new features and upgrades, as well as identifying trends in support requests to recommend process improvements.



What we are looking for in you:

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Proven experience in application support or a similar role.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication skills, both verbal and written.
  • NZ Drivers Licence
  • Familiarity with ITIL based ticketing and change management processes
  • A working knowledge of Azure based integration platforms is preferred as is experience with any of the following applications: Maximo, EcoPortal, RTP, Aspenware, Lightspeed, Fareharbor, Salesforce, Coupa and Navision



What's in it for you:

  • Get ready for some exciting perks! Enjoy RealNZ's adventures, from jet boating and rafting to the Te Anau Glowworm Caves and cruises in Milford and Doubtful Sound - all at unbeatable staff rates, or even free on select experiences.
  • Medical insurance cover
  • Free Cardrona x Treble Cone seasons pass



Real people, real places, real experiences. Welcome to Real.

When's the best time to join the Real whānau? Now's good.

We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.

It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.



How to apply

Click Apply now to be taken to our careers page

Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.

Hard Skills Required

  • Application Support
  • Troubleshooting
  • User Documentation
  • ITIL Processes
  • Azure Integration

Soft Skills Required

  • Problem-Solving
  • Communication
  • Teamwork
  • Attention to Detail
  • Collaboration

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🏘
    Work from Home
  • 🧕
    Inclusive Workspace
  • ⚧
    Gender Transition Support
  • ⚖
    Work-Life Balance Support
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 🌿
    Wellness Program
  • 🏥
    Subsidised Health Insurance
  • 📈
    Professional Development
  • 🛂
    Visa Sponsorship
  • 🎉
    Employee Discounts and Rewards
  • 📣
    Referral Bonuses
  • 💻
    Company Supplied Technology
  • 🚶
    Ease Back to Work
  • ⏰
    Flexible Work
  • 🍇
    Fruit Box

Job Schedule

  • Shift Work
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