People Experience Director Jobs in New Zealand

What You'll Be Doing | Mō te Tūranga

• Responsible for delivering vehicle repairs and services which support the customer service and business objectives of the Association and promote its strategic goal of being the number one automotive repairer.
• Carry out auto service and repair in accordance with the Association processes and quality standards.
• Communicate effectively with customers to inform them of issues with their vehicles, work required, and timeframes.
• Provide excellent customer service in all interactions with customers and business clients.
• Refer and promote appropriate products and services provided by the Association and its business partners that meet the needs of the customer.
• Continually expand your knowledge of the role, relevant products and services.
• You'll have the opportunity to develop your skills and obtain further qualifications to enable you to deliver the wide range of products and services we offer.

About You | Mōu

• Relevant Trade Qualification
• Minimum 3 years experience in the automotive industry (gained in the last 5 years)
• Clean Full New Zealand Drivers Licence
• Ability to service, repair and inspect all types of passenger and light vehicles
• Understanding of customer service principles and practices

What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
• A day off for your birthday
• Full training provided
• Discounted insurance

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure!

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.