Handy Wiri location - Great money and 6 monthly reviews
Dynamic and inclusive work culture - supportive, friendly, and fun team
A company that is growing with potential for career progression
About the Role: Reporting to the Service Manager, this is a fantastic opportunity to join a highly successful, after sales service workshop with a fun team of experts.
On their behalf we are on the hunt for an experienced Service Advisor or similar, who would be excited to work with New Zealand’s three leading Truck brands. You will be THE most important link between their customers, service, and parts department, ensuring an exceptional customer experience is delivered each and every time.
Duties:
Scheduling customer service repair orders, obtaining a clear brief from the customer as to any issues
Keep a close eye on the progress through the service department
Document warranties
Preparing invoices and closing allocated repairs
Be transparent and honest with the customer with estimated completion times and provide updates as required
Ensuring the customers' expectations are exceeded throughout the experience
Providing support to other departments
Assisting Workshop Manager resolve any customer related concerns
About You:
Previous Service Advising experience, or a mechanic wanting off the tools, highly regarded
High level of commitment to customer service
Knowledge of automotive vehicles and/or parts
Strong communication skills, written, over the phone and in person
The ability to work in a team environment
An organised multitasker
Class 2 and 4 Licenses or the interest in obtaining, highly desirable
About the Company: With more than 30 years within the New Zealand market our client offers some of the most reliable and economical trucks, tippers and curtainsiders available. They are a household name and leader in their field providing seamless sales and support for operators across a wide range of industries.
This opportunity is rare, if you are keen to reap the rewards of working with a market leader, please APPLY NOW, call 09 600 5153 or contact michelle@kingsrecruitment.co.nz
Note, only shortlisted candidates will be contacted, and this will be within 5 working days from receipt of your expression of interest. We will only be accepting applications from those currently residing in New Zealand with the right to work.
