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The New Zealand Automobile Association Incorporated

Dispatch Service Coordinator

  • Posted 2w ago
  • On Site
  • Full Time, Part Time
Location

Auckland

Job Description

What You'll Be Doing | Mō te Tūranga

As a dispatch coordinator you will directly assist in mobilising our members; creating solutions, sharing expertise and thinking quickly to keep New Zealand moving.

Your responsibilities will include managing roadside breakdown services for all AA Members and Customers. This includes handling inbound and outbound calls, managing email and web communications with operational teams, and overseeing the scheduling of Service Officers, Battery Van contractors, and other AA Contractors nationwide.

The Dispatch team operates on rotating rosters, 7 days a week. Working hours range from 6 AM to 11:30 PM, including two weekends each month, so flexibility is essential!

We have both full-time and part-time positions available. Please specify your preference for full-time or part-time in your cover letter.

About You | Mōu

  • A natural people person with a strong customer service background and a genuine passion for helping others.
  • Capable of remaining calm and resolving situations effectively when needed.
  • Excellent communication, listening, and problem-solving skills.
  • Strong organisational abilities and computer proficiency.
  • Comfortable working on a rotational roster and available for full-time training.


Join us on our next intake starting March 24th 2025.

What We Offer | Ngā āhuatanga kei a mātou

  • An extra day of leave to celebrate your birthday!
  • Ongoing support from your team and leaders who have been in your shoes previously.
  • Recognition for your hard work during our monthly awards; you can expect good food, laughter and fun.
  • Monthly massages in the office to help you relax.
  • Annual salary reviews and KiwiSaver employer contributions


Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.

Hard Skills Required

  • Customer Service Experience
  • Organizational Skills
  • Technical Proficiency

Soft Skills Required

  • Communication
  • Problem-Solving Skills
  • Emotional Intelligence

Benefits and Perks

  • 🎂
    Birthdays Off
  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
  • 💚
    Counselling Services
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 📣
    Referral Bonuses
  • 🖥
    Computer Assistance

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