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Geneva Healthcare

Customer Support – Care Coordinator

  • Posted 3w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Are you driven by delivering quality customer service and helping those in the wider community? Our team of coordinators is growing and we want a like-minded individual to join us today!

Who we are | Ko wai mātou

Geneva Healthcare is driven by a company culture based around family values which is crucial to our overall success. We offer our employees real career opportunities with great training and progression pathways. Our Homecare Group provides care and support nationally for people in their own homes including those living with disability, recovering from illness or accidents and the elderly.

Why Us | He aha ai mātou?

  • Subsidised health insurance
  • Mentorship programme
  • An international and diverse work atmosphere
  • A supportive orientation and training programme
  • Flexible work environment – Hybrid!
  • Career development opportunities
  • Partnership discounts
  • Active and thriving Social Club


About the Role | He kōrero whakamārama mō tēnei tūranga

You will need to be confident managing high call volumes both inbound and outbound to meet KPIs and deliver exceptional first call resolution as you will be the first point of contact for both our support workers out on the field as well as our clients. This role is a permanent full-time position based in our CBD office in Tāmaki Makaurau, Auckland.

Responsibilities include:

  • Manage all clients in your allocated business units/regional area
  • Ensure that the most well trained and suitable Support Worker is placed with the client
  • Deliver a high level planned proactive responsiveness to clients and support workers
  • Ensure all communications written and verbal are documented to manage incidents
  • Ensures new complex clients are adequately assessed and plan followed by Complex Assessment team
  • Ensures that all relationships are developed and proactively managed with communication being provided every step of the way
  • Ensure all client and Support Worker records are up to date
  • Manage all facets of client services
  • Ensure that all Support Workers are signed off as clinically competent including scheduling of sign off
  • Ensure that all Support Worker planned leave is managed according to Geneva’s polices and that the client receives timely communication and continued care


What you will bring | Ngā tohungatanga mō tēnei tūranga

  • Proven experience in a call centre environment role
  • Experience within a health administration or coordinator role is preferred
  • Excellent communication skills
  • A genuine interest to help others
  • A well-developed ability to multitask
  • Resilience to push through
  • Ability to work over the end of year holiday period


Applications close | Te katinga o tēnei whai tūranga: 22nd November 2024 at 5pm. We are recruiting for our 2nd December induction.

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Citizen/Resident or have a valid NZ work visa, and be able to work through the end of year holiday period.

For more information on what we do, please visit https://www.genevahealth.com

Reference: #852000

Hard Skills Required

  • Call Center Operations
  • Client Coordination
  • Health Administration
  • Documentation and Incident Management
  • Scheduling and Staffing

Soft Skills Required

  • Communication
  • Multitasking
  • Problem-Solving
  • Resilience
  • Empathy

Job Schedule

  • Shift Work
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