Station Support Officer - Blenheim!
- Based at Blenheim Police Station
- Band – D
- Police Employee
- Permanent – Full Time
- NAV
- JR 5124629
E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.
Stand at the stern of the canoe and feel the spray of the future biting at your face
Mō te tūnga | About the role
Blenheim Police are looking for a motivated, and dynamic problem solver to fill a full time Station Support Officer role based at the Blenheim Police Station.
Station Support Officers are an integral part of the police team and your role will be to provide administrative support to frontline police officers, exhibit management, data entry, the use of police computer systems and providing quality customer service at the station public counter.
The role of Station Support Officer is to provide customer service for our Front Counter based at the Blenheim Police Station. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner.
You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately.
The role has a massive effect on public trust and confidence in police and requires someone with excellent customer focus, be part of a high performing team, attention to detail with a can-do attitude.
The role of a Station Support Officer provides operational and administrational support to Police which includes but is not limited to, front counter customer service, data entry, use of Police systems, typing, and file management. There is also scope to relieve in other roles within the Area.
Key Accountabilities:
- Dealing with challenging circumstances in a customer services environment
- Managing challenging situations involving members of the public in a professional, respectful, and empathetic manner.
- Recording of complaints from members of the public, answering general inquiries and performing reception duties such managing contractor / visitor access.
- Managing exhibit, drug and found property stores, assembling Court files for initial hearings, ordering of supplies, managing courier deliveries, and acting as a general font of knowledge.
- Working collegially as part of a team that report to a Customer Services Manager.
He aha taau e kawe mai | What you’ll bring
Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
- A sound knowledge of computer applications, in particular NIA and Microsoft suites
- Outstanding customer service skills and the ability to work hard in a team environment.
- Prioritise workflow.
- Manage time effectively to complete multiple files and meet deadlines.
- Excellent verbal and written communication skills
- Professionalism - Taking pride in representing Police and making a difference in the communities we serve.
- Supportive of one another - Supporting our colleagues across every function and level of Police
This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.
To view the position description for this role please copy and paste this link into a new browser:
https://www.police.govt.nz/sites/default/files/pd/01-2025/frontline_station_support_officer_8.pdf
Mo tātou | About us
New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.
Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.
The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.
To view more detailed information about our recruitment process along with further details about requirements please click below link:
Applicant Information Pack (External) https://www.newcops.govt.nz/sites/default/files/applicant_information_pack_2023_external.pdf
Tono ināianei | Apply now
For employees affected by restructuring, (provided minimum capability requirements are met) you have preferential right of appointment to any relevant vacant position within Police that is at the same remuneration band or lower Organisational Review and Redesign policy | Ten One - New Zealand Police Intranet
If this position sounds like you, click apply now. You will be required to submit an application form and a chronological list of previous roles that covers the role title and the date/duration (this is a mandatory requirement and replaces a CV).
Please use the link below to see an example of the correct CV format: https://tenone.police.govt.nz/media/15377
Before confirmation of hire, pre-employment checks will be undertaken. For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers
If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.
Please note: Deadline for applications is 5:00 pm on Friday 07 February 2025. Applications may be reviewed prior to the close date as well as contact made with candidates.
If you have any questions about this vacancy, please contact deepa.shankar@police.govt.nz
