It Support Team Leader, New Zealand

It Support Team Leader Jobs in New Zealand

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ONE NZ

Retail Agent

  • Posted 2d ago
  • On Site
  • Full Time
Location

Nelson

Job Description

Ko tō tūranga – your role


As part of our fabulous Frontline, you will act as the single point of contact for our customers service, sales and support needs – taking every opportunity to delight and act with an ownership mentality through to end resolution. It is all about world class service through any touchpoint.

 

Please note this is a full-time role (40 hours per week - Mon - Sun availability required working a roster) for our Nelson Store. Our store's trading hours are Monday to Friday 9:00am to 5:00pm and Saturday 10:00am to 4:00pm. Therefore, flexibility regarding shift work is a requirement.



Ko tō mahi – what you’ll do


You will be responsible for ensuring that One NZ customers’ needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care.



In this role you will also:


  • Deliver a high standard of customer experience resolving service/ technical issues in a timely manner.
  • Actively diagnose, troubleshoot, and where required, engage with appropriate experts within the team for additional support.
  • Actively contribute to knowledge sharing and learning across the team to resolve more customer enquiries in the first point of contact with our customers.
  • Ensure new sales and service orders for accuracy, and that customer expectations are aligned (i.e., service activation or change, or customer billing)
  • Respond to all customer interactions via a variety of channels and identify appropriate solutions.



Na tōu rourou - what you’ll bring


Our ideal candidate is customer obsessed in mindset with excellent communication skills. You’re a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.

  • Previous experience in a customer service environment and technical understanding/knowledge of products and services.
  • Motivation to achieve/exceed KPIs and targets
  • Comfortable working rotational shifts including evenings and weekends
  • Confidence in managing multiple customers & cases from simple to complex
  • Motivation to stay current with technology & pursue informal learning (on the job, via colleagues) to deepen your knowledge



Nā mātou te rourou – what you’ll get

  • Comprehensive training, coaching and mentoring
  • Earn a competitive sales commission on top of your base salary
  • A fully subsidised Southern Cross health insurance cover for you and your family.
  • 4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.
  • Market leading cell-phone with unlimited data plan, for business or personal use.
  • Lifestyle leave where you can purchase an extra week or two of annual leave.
  • Discounts on One New Zealand products, services and much more!



Ko mātou tēnei – our organisation


At One New Zealand, our purpose is to unlock the magic of technology to create a better-connected Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.


We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.


If this sounds like you, Apply Now!



Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.

Hard Skills Required

  • Technical Knowledge
  • Sales Order Accuracy
  • Troubleshooting
  • Product Knowledge
  • Multichannel Communication

Soft Skills Required

  • Customer Focused
  • Problem-Solving
  • Time Management
  • Communication Skills
  • Team Collaboration

Benefits and Perks

  • 📣
    Referral Bonuses
  • 💚
    Counselling Services
  • 📈
    Professional Development
  • 🚚
    Relocation Support
  • 🏥
    Subsidised Health Insurance
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 🩺
    Health Insurance
    Enjoy fully subsidised Southern Cross health insurance for you and your immediate whanau, life and terminal illness cover, and free flu shots.
  • 🖥
    Computer Assistance
  • 📱
    Discounted Phone or Internet Plans
  • 💻
    Company Supplied Technology
    Get the latest smartphones with a market-leading plan and laptop sim card, so you can stay connected and productive anywhere.
  • ☮
    Lifestyle Leave
  • ⚖
    Work-Life Balance Support
  • 🤱
    Extended Parental Leave
    Primary carers get 22 weeks of salary top-ups plus 26 days of paid leave upon return, with secondary carers receiving a matching 26 days allowance.
  • 💼
    Life Insurance
  • ⏰
    Flexible Work
    Flexible working & work from anywhere (most roles): Work from home, flex your hours, and even work up to 20 days offshore in certain countries around the world for the perfect work-life balance.
  • 🧕
    Inclusive Workspace
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