Insights Business Partner, New Zealand

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Programmed

Customer Support Agent - Backfill

  • Posted 6d ago
  • On Site
  • Casual
Location

Auckland

Job Description

Why You'll Excel in This Role:

  • Work in a high-energy environment where your communication skills and precision will have a direct impact on operations.
  • Collaborate with customers, customs brokers, and regulatory agencies to ensure smooth, efficient processes.


Key Responsibilities:

  • Provide backfill support for current agents when needed.
  • Gather necessary information from importers for customs clearance.
  • Manage your own work queue, proactively following up with shippers and importers.
  • Coordinate with regulatory bodies, such as Customs, MPI, Medsafe, to ensure compliance.
  • Keep customer databases accurate and up to date on a daily basis.
  • Handle inbound and outbound calls, delivering exceptional customer service.
  • Submit data for broker entry lodgement.


What We Offer:

  • Team Environment: Be part of a friendly and supportive team committed to success.
  • Career Growth: Clear paths for development with performance-based progression.
  • Competitive Pay: Starting at $24.50 per hour with opportunities for overtime.
  • Location: Based in Mangere, the hub of logistics activity in New Zealand.
  • Health and Wellbeing: Access to our Employee Assistance Program (EAP) to support your personal and professional wellbeing.


We're Looking for Someone Who:

  • Works effectively in a team and values collaboration.
  • Demonstrates excellent communication skills (phone etiquette is essential).
  • Has a customer-first attitude and can remain calm under pressure.
  • Pays close attention to detail and quickly adapts to new systems.
  • Meets KPIs and delivers high-quality results efficiently.


Requirements:

  • Legal right to work in New Zealand.
  • Ability to pass a Drug and Alcohol screen and Ministry of Justice check.
  • Two satisfactory references from previous employers.


Ready to Apply?

If this opportunity aligns with your skills and career aspirations, apply now with your updated CV. A cover letter is optional but will help you stand out. Join a company that values growth, innovation, and hard work.

Who we are

As one of Australasia's largest employers, we work with great companies all around Australia and New Zealand to give you the best opportunities to work when and where you want to.

At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.

So it's over to you. If you would like to join our team, APPLY now.

To learn more about working with Programmed, we encourage you to visit our website.

Hard Skills Required

  • Customs and Regulatory Knowledge
  • Data Management and Systems Proficiency
  • Attention to Detail

Soft Skills Required

  • Excellent Communication Skills
  • Customer Service Orientation
  • Multitasking and Resilience

Job Schedule

  • Shift Work
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