Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!
At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future.
We are looking for a dynamic and results-driven Senior Manager - Data & Insights to join our Operations team. This exciting opportunity has arisen due to an internal promotion, and we're seeking a talented leader to help drive data-based decision-making and enhance our operational capabilities.
Mo te tūranga | About the role:
As a Senior Manager - Data & Insights, you will play a key role in shaping our data strategy, driving insights, and enabling data-based decision-making across our operations.
You'll lead a high-performing team, collaborate with senior leaders, and help build our data capabilities across the business.
Your key responsibilities will include:
- Lead a high-performing team to create actionable insights that empower leadership decision-making.
- Collaborate with senior leaders and stakeholders to identify critical data elements, delivery mechanisms, and automation opportunities.
- Drive the development of data-based capabilities within the business through coaching and training.
- Oversee both internal and external reporting (NPS, service, risk) for Operations.
- Champion workforce management capabilities, methodologies, reporting, and actionable insights.
- Navigate ambiguity and foster a culture of curiosity and problem-solving, focusing on continuous improvement.
- Create and manage business plans for the team, ensuring timely and effective delivery of work.
- Ensure alignment with technical standards, tooling, and policies of Operations.
Ngā mea kia whai angitū ahau? | What do I need to be successful?
- Proven track record in leading technical experts and fostering a high-performance culture with a focus on collaboration and growth.
- Proficiency in SQL, Power BI, and Excel, with strong data analysis skills to extract actionable insights and drive meaningful impact from complex data
- Strong ability to size up opportunities, problem-solve, and manage stakeholders through the change journey.
- Sound understanding of workforce management principles and tools.
- High emphasis on achieving results through change management and influencing skills.
- Ability to create a learning and growth-oriented environment for your team.
- Excellent communication, presentation, and project management skills.
- Green Belt certified or above, Active Operations (WFM) certified.
Te mahi ki ASB | Working for ASB
ASB is grounded in our values (caring, integrity, passion, courage and united). They guide our day-to-day interactions with our team, customers and community. They are what makes ASB - ASB.
We offer a flexible and supportive work environment as well as an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals.
We also have a wide range of market leading benefits including health insurance, banking benefits, 5 days "you do you leave" and a $500 "your choice" benefit which is renewed annually. To find out more, click here.
If you're passionate about driving change through data, building strong teams, and making a tangible impact on operations, we'd love to hear from you.
Me pēhea te tono | How to apply?
For more information on responsibilities and requirements see the attached position description, please note that all applications must be received via our careers site online.
If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!
Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.
