The Customer Enquiries Assistant is a fast-paced frontline role, where you will be assisting Inland Revenue in providing the best possible service experience for our diverse range of customers, addressing queries and supporting customers predominately via our web correspondence contact channels in our Individuals segment. This is a part time opportunity to work remotely in New Zealand.
About us | Mō mātou
Inland Revenue is an essential part of the fabric of New Zealand. We collect most of the revenue that our government needs to fund and administer the significant social and economic policy programmes that provide support and care for the people of this country.
We offer a supportive team environment and great opportunity to grow and learn, within the Customer Enquiries Assistant role. We invest in you from day one – providing a well-mapped out training programme that allows you to understand our tax and social policy products.
The Opportunity | Ara Whiwhi Mahi
As a Customer Enquiries Assistant in Customer and Compliance Services, our goal is to give our customers the best possible experience and to ensure we are delivering the right advice and information at the right time. We're looking for talented people that are passionate about the service they provide.
- Our Customer Enquiries Assistant roles are busy and each day you will play a critical role in assisting in delivering timely, accurate and professional service to predominantly individual customers and their tax agents.
- Previous customer service is beneficial for this role. This role also works remotely, so you must have a high level of digital literacy as all the training will be delivered virtually.
- You will connect with customers via a range of channels predominantly email and outbound calls.
Want to work together? | E hiahia ana koe ki te mahi tahi?
We're looking for people who are passionate, keen learners and committed to what they do. Whether you're taking the next step in your professional journey, returning to the workforce, or looking to start your career – all are welcome!
Ideally, you will possess the following skills:
- Great communications skills, both verbal and written
- Curiosity and problem solving
- Resilience
- Digital savviness (we’ll teach you the ins and outs of our unique tools)
- Comfortable with numbers
- Have prior call centre or customer service experience
- Thrive in a remote working environment
What’s in it for YOU? | He aha ngā painga Mōu?
We offer a supportive team environment and great opportunities to grow and learn within the Customer Enquiries Assistant role. We invest in you from day one – providing a well-mapped out training programme that allows you to understand our tax and social policy products.
- This is a part time position where you must be available to work a minimum of 20 hours per week, to a maximum of 35 hours per week.
- Your usual hours may be negotiated between 7.30am and 8.30pm. Monday to Friday.
- However, you must also be available to work 8.30am – 3pm for your first two days of induction.
For the training period from Day 3 you must be able work 30 hours a week for an initial period of approximately eight weeks, from 8.30am – 3pm
As you’ll work remotely, you must meet the following Internet requirements to ensure you can comfortably work from home with our technology. You will need
Fibre based Broadband Internet at home
Use home WIFI in 5GHz or 2GHz
The salary for this position is $59,476 per annum (pro rated depending on your roster), and the start date for the role will be 7 July 2025
How to Apply | Me Pēhea te Tuku Tono
Ready to make a difference? Apply online and attach your
CV and
Cover Letter outlining how you meet the role requirements.
This advertisement will close by 27th April 2025 and shortlisting for this role will commence once this role has closed. Please note that depending on the response, we may close this advertisement early. For specific queries, email CCSCareers@ird.govt.nz and one of our team members will be in touch.
Our recruitment process includes a short video interview, cognitive test, face to face interview and reference checking, and this role does not meet the current required standards for an Accredited Employer Work Visa application.
Cultural Commitment / Te Tautoko Ahurea -At IR, we work together to make a meaningful difference for New Zealanders. We support the Crown's relationships with Māori under the Treaty of Waitangi and uphold democratic principles. We're driven by a spirit of service and guided by the core values of the public service.
