- Service & Sales Specialist | Mt Wellington
- Permanent | 40 hours weekly
- Monday to Friday
At Coca-Cola Europacific Partners (CCEP), you’re not just an employee; you are part of a vibrant community dedicated to bringing our iconic beverages and brands to life. If you’re ready to help create moments of happiness every day, we want to hear from you!
As a Service and Sales Specialist based within our National Contact Centre in Mt Wellington, you will be the first point of contact for our customers. Your goal is to ensure a seamless and positive experience across phone, email, LiveChat, and other digital platforms. You will handle inquiries, resolve issues, and promote our products, all while maintaining our commitment to exceptional service.
Your Impact
- Customer Engagement: Achieve service level objectives by managing your availability and ensuring prompt responses to customer inquiries.
- Issue Resolution: Address customer queries efficiently, ensuring timely resolutions in line with our service agreements.
- Feedback Promotion: Encourage participation in post-call surveys to gather insights and improve customer experience.
- Sales Support: Understand customer needs and provide tailored product solutions to enhance their experience.
- Accurate Data Management: Maintain meticulous records and ensure all interactions are logged accurately.
- Safety Commitment: Contribute to a safe workplace by adhering to health and safety practices.
About you
Key skills and experience you’ll bring to the role:
- 2+ years in customer service or retail, with a focus on customer satisfaction
- Strong time management and problem-solving skills
- Attention to detail and effective communication
- Skilled in building relationships and collaborating with diverse teams
- Self-motivated, with the ability to work independently and with others
Your Benefits
You'll get a fantastic package that includes:
- Free monthly product allowances to share with family and friends.
- 8% Kiwisaver and Superannuation options for all permanent employees
- Employee Share Program – purchase a part of the business and get your shares matched up to $3000 per year
- Access to our wellbeing program, that includes a gym subsidy, proactive healthcare, medical insurance.
- Great employee experiences including Coca-Cola Christmas in the Park, competitions, conferences, recognition programs, giveaways, and product launches.
- Free carparking at all CCEP locations
Working at CCEP
We are exceptionally proud to be recognised as one of NZ’s Best Employers several years in a row! We are successful because we are passionate, hard-working, and committed to our products, our customers and each other. CCEP is a place where people can grow, be happy and be well in a safe, open, and inclusive workplace. We are committed to equal employment opportunities for all employees and to providing employees with a safe work environment free of discrimination and harassment.
We welcome candidates from a wide range of backgrounds, including individuals with disabilities, unique health or mental health requirements, and/or those who embrace neurodiversity to apply for our roles. If you need any accommodations or assistance during the recruitment process to ensure you can showcase your unique differences, please feel free to inform us in your application.
CCEP is committed to the health and safety of all employees. This role includes a pre-employment health evaluation process and drug test.
Applications close 24 March 2025.
We will review applications on receipt. Suitable candidates may be interviewed before the closing date and we reserve the right to withdraw the position if an early appointment is made/ sufficient application has been received. We encourage you to apply early so you don't miss out!
