Help shape the future as Platform Services, Support & Operations Manager
IAG is the largest general insurance group in Aotearoa New Zealand and Australia. We’re a top-tier NZSE-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.
Mō te Tūranga | About the Role
We’re looking for a Platform Services, Support & Operations Manager, to play a key role in driving the planning and execution of the technology strategy for some of our most business-critical platforms. This role will provide exceptional leadership to an agile platform delivery and operations team, ensuring operational stability while leading the transformation of the platform in alignment with our strategic priorities.
You’ll collaborate across platforms and with stakeholders to achieve outstanding business outcomes. Leveraging operational partnerships, you’ll drive simplification, agility, and scalability. Additionally, you’ll maintain technical, design, and QA standards to optimize platform health, operational excellence, and cost efficiency.
Key Responsibilities:
- Platform Operations: Oversee activities to maintain platform health, including maintenance, monitoring, and problem management.
- Collaboration: Work closely with domain architects, tech leads, and production services to implement best practices.
- Continuous Improvement: Champion operational excellence by embedding observability, automating processes, and achieving/exceeding SLAs.
- Risk Management: Identify risks and implement control measures to protect our insurance platforms.
- Strategic Planning: Partner with stakeholders to prioritize and deliver changes efficiently, while ensuring reliability and service levels are maintained
This is a permanent role open to candidates based in New Zealand or Australia.
Ōu Pūkenga | About You
- Visionary leader who thrives on collaboration, innovation, and delivering exceptional results.
- Customer-focused mindset
- Proven expertise in people management, technology strategy execution, and the ability to drive workforce planning, budgeting, and forecasting
- Strong capabilities in application development, operations, and strategic partnerships are essential
- Exceptional problem-solving skills and a keen ability to manage risks and controls effectively.
Applications close on Friday, 2 May at 23:59 AEST.
All this shows up in what we offer:
- Boosted Kiwisaver with 4% employer contribution and life insurance as standard
- Up to 50% off personal insurance, including home and motor insurance
- Annual $500 Health & Wellbeing payment
- 5 myLeave days per year on top of annual leave
- Work from home and many more flexibility options with myFlex
- Dedicated career growth programs, including the award-winning IAG Academy
- A certified Family Inclusive WorkplaceTM
- Community volunteer days and team volunteer activities
- *employment type eligibility criteria apply
Mō mātou| About us
At IAG you’re not just part of one brand, you’re part of a large purpose-led trans-Tasman group called IAG, dedicated to making your world a safer place.
IAG is the largest general insurance group in Aotearoa New Zealand and Australia. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.
We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and wellbeing in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy). We celebrate unique viewpoints shaped by life experiences, cultures and passions. And expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.
We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you.
We’re ready for you. Apply today.
Learn more about who IAG is here.
