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Please Quote Reference Number 11466

• Varied role where no two days are the same
• Strong sense of style and creative design needed
• Exciting opportunity to be part of a growing business

We're looking for a proactive and creative Marketing & Customer Engagement Assistant to join our team working across our Kennerley Gourmet Grocery brands: Paddock to Pantry, The Meat Box, Celebration Box, and The Wild Rose.

This is a dual-focus role with a clear and even split between marketing (50%) and customer service/admin support (50%).

One day you might be shooting a TikTok or writing a blog, and the next, you could be helping a customer track their order or assisting the fulfilment team to get everything out the door. We're after someone who thrives on variety and values both brand-building and customer connection equally.

This role requires a detail-oriented, hands-on individual who can assist with day-to-day marketing tasks like content creation and campaign support, while also providing excellent customer service and admin support to keep things running smoothly.

Please note: This role is based across two warehouse locations - Takanini and East Tamaki - so you'll need your own transport to get to and from both locations. Bus is fine, as long as you can access both sites reliably.

What the role involves:

• Creating and scheduling photo, video, and written content for social, email, ads and web
• Helping with email marketing campaigns and flows in Klaviyo
• Updating websites and product listings (Shopify), and assisting with SEO blogs
• Assisting with influencer outreach, promotions, and giveaways
• Responding to customer queries via email, phone, and social DMs
• Managing review responses, chatbot updates, and FAQs
• Supporting the fulfilment and service teams to ensure smooth order delivery
• Pitching in during peak periods like Christmas, Mother's Day or Valentine's Day - including weekends when needed

What we're looking for:

• A creative, proactive person who enjoys switching between tasks
• Strong communicator - great writing skills and a friendly phone manner
• Calm under pressure and confident solving problems on the fly
• Familiar with (or keen to learn) tools like Canva, Klaviyo, Shopify and Instagram
• A qualification in marketing, comms or digital media is preferred - but equivalent experience counts too
• Weekend availability during peak trading periods (we're a 7-day operation over key events)

If you feel like you'd be a good fit for the role, apply now through the online application form below


Please Quote Reference Number 11466