Duty Manager Jobs in New Zealand

• Help drive a culture of genuine connections and unforgettable stays
• Full time with immediate start
• Be the go-to leader on shift—owning guest experience and team coordination

You're a Front Desk Manager. Or a Guest Services Expert. Whatever your title, customer service your passion. Your standards are high and your attention to detail is spot on - it's these things that have carried you through your career so far. You're also a hard worker, but we don't need to say that - it comes with the territory!

Sculpt Your Legacy! At Copthorne Hotel and Resort Queenstown Lakefront, our purpose To Be Your Best Time and Place drives us to craft unforgettable moments on the shores of Lake Wakatipu.

With stunning mountain views and proximity to ski areas, our garden-inspired resort is the ideal backdrop for exceptional service.

We are dedicated to creating memorable experiences through genuine connections, vibrant energy, and a relentless drive to exceed expectations, all while caring deeply for our guests and each other.

If sustainability and stellar guest experiences drive you, join our award-winning team and make every interaction count.

What we offer:

• Career development and training opportunities
• Discounted hotel rates nationwide
• Meals on duty
• Uniform

About the role:
This is a key role assisting the team to ensure the smooth and efficient day to day operations of the Front Desk, assisting guests with enquiries, reservations, housekeeping requests and ensuring our high customer service standards are maintained.

You pride yourself on your ability to communicate at all levels and maintain your cool head whilst solving problems under pressure. You are looking for a role where guest comfort and safety is paramount and you are respected for your high standards.
You have at least a year of hotel front office experience, ideally in 4+ star environments and previous management/supervisory experience will be an advantage. You will need your LCQ, GM and First Aid Certificates or the ability to obtain.

This is a full time role 40 hours per week and you must be available for weekend and evening shifts. We will look after you with regular shifts, a friendly team and the prestige of being part of one of NZ's leading hotel brands. $28-31ph.

If you're ready for the next step in your career in a relaxed and sophisticated environment, apply now. Must have valid working rights for NZ and want to commit to the role and company long term. We can not accept AEWV holders at his stage for this role.

Optional: Please include a Video Cover Letter with your application

721506