Driver Class 4, New Zealand

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Kings Recruitment

Service Manager

  • Posted 1d ago
  • On Site
  • Full Time
Location

Auckland

Salary

$130  -  $140 k/yr

Job Description

  • Dynamic and inclusive work culture - supportive, friendly, and fun team
  • A company that is growing with potential for career progression
  • Handy Manukau location


Our client, a leader in the New Zealand trucking industry, has expanded to 14 dealerships nationwide and secured an exclusive distribution contract with a leading international truck brand. They are now seeking a highly skilled Service Manager to lead operations at their busiest branch, where you’ll play a pivotal role in ensuring the branch’s continued success and exceptional customer service.

About the Role
As Service Manager, you’ll oversee the daily operations of the service department at this high-performing branch. You’ll lead a team of expert technicians, manage resources, and maintain efficient workflows while upholding a commitment to outstanding service. This is a dynamic role where you’ll drive performance, foster team growth, and implement innovative solutions in a fast-paced environment.

Key Responsibilities

  • Manage and coordinate all service department activities to ensure smooth operations.
  • Supervise, mentor, and train technicians and support staff to achieve excellence.
  • Ensure timely, accurate completion of service work with high-quality standards.
  • Address customer concerns promptly and provide regular updates to maintain satisfaction.
  • Monitor and achieve key performance metrics for the service department.
  • Develop and implement effective policies and procedures to enhance efficiency.
  • Manage parts inventory and ordering to support uninterrupted service operations.
  • Oversee warranty claims and service contracts, ensuring accurate documentation.
  • Ensure compliance with safety and environmental regulations.


About You

  • Proven experience as a Service Manager or in a similar leadership role in the automotive or trucking industry.
  • Comprehensive knowledge of truck maintenance and repair.
  • Exceptional leadership and team management skills.
  • Strong customer service focus with excellent communication abilities.
  • Highly organized and able to manage multiple priorities in a fast-paced setting.
  • Proficient in service management software and tools.
  • ASE certification or equivalent is a plus.


About the Company
With over 30 years in the New Zealand market, our client is a household name and industry leader. They offer some of the most reliable and economical trucks, tippers, and curtainsiders, providing seamless sales and service support to operators across a wide range of industries.

This is your chance to take charge of the busiest branch in a thriving and innovative organization. If you’re passionate about delivering top-tier service and managing high-performance teams, we want to hear from you!

Apply Now:
Click APPLY to submit your application, call 09 600 5153, or email michelle@kingsrecruitment.co.nz for more information.

Please note: Only shortlisted candidates will be contacted within 5 working days. Applicants must currently reside in New Zealand and have the right to work.

Hard Skills Required

  • Leadership

Soft Skills Required

  • Communication
  • Adaptability
  • Strategic Thinking
  • Customer Service

Benefits and Perks

  • ⛽
    Vehicle/Fuel Card

Job Schedule

  • Monday to Friday
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