Customer Support Team Leader Jobs in New Zealand

Date: 7 Apr 2025
Location: Central Auckland, NZ, 1010
Company: Auckland Council

He angitūtanga: The opportunity
Severe weather in early 2023 has deeply impacted communities across Tāmaki Makaurau. Auckland Council is partnering with the government to ensure safety and provide certainty.

The Recovery Office is searching for a full-time, fixed-term Programme Manager for 12 months.
Reporting to the Head of Homes & Houses Recovery, this role is critical for supporting our category 2P programme for the weather-affected homes that meet our grant criteria for repairs.

As a Programme Manager, you will manage the homeowner grant applications, technical approvals and compliance with the 2P scheme terms. You will work with stakeholders for the duration of the grant application and programme delivery.

You could expect to work on:
• Provide technical advice to internal stakeholders, homeowners and suppliers
• Approve grant submission applications: manage any disputes that arise
• Monitor and report progress & financial status of the scheme
• Programme reporting against budgets, targets and forecasting.
• Managing the team to effectively deliver the grant programme outcomes

He kōrero mōu: About you
We are looking for an individual who is deeply committed to the recovery efforts of Tāmaki Makaurau. You are comfortable working autonomously, making decisions and seeking advice when necessary.

Ideally, you will have practical and commercial experience in managing people, construction, property or housing and can provide the strong leadership required to navigate through the complexity of the 2P grants for homeowners

You may come from a consultancy background or have worked for organisations with significant investment in property.

We are specifically looking for:
• Track record of successfully developing and delivering complex work programmes
• Expert knowledge and understanding of land development, construction, regulatory infrastructure, social and natural environment issues and challenges relating to Recovery
• Knowledge of key legislation, industry frameworks, policy and climate disclosures relevant to application review and approvals of grant schemes.
• Well-versed in writing and reviewing technical or political reports that can be understood by a range of audiences, significant budget management
• Background in flooding & Geotech projects would be an advantage

Ngā āhuatanga kei a mātou: What we offer
You’ll be joining a team of dedicated and respected experts who work flexibly and collaboratively towards creating a resilient Auckland.

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.

The Recovery Office programme is unique. Your work will involve defining and solving challenges as the programme evolves. You will be working in a dynamic fast-paced environment and thrive in collaborative problem solving.

You’ll have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership and a range of other partnership discounts!

Me Tono Ināianei!: Apply Now!
Applications close: 21st April 2025
You can find a copy of the position description HERE
Our employer Kiwisaver contribution is additional to base salary offered.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.