Customer Specialist, New Zealand

Customer Specialist Jobs in New Zealand

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Millennium Hotels and Resorts New Zealand

Night Auditor

  • Posted 1w ago
  • On Site
  • Full Time
Location

Rotorua

Job Description

  • Career development and nationally accredited training opportunities
  • Discounted hotel rates nationwide and internationally
  • Staff meal on duty


We are Millennium Hotel Rotorua. Together with Copthorne and Kingsgate Hotels, we are one of New Zealand's largest hotel operators and part of an expanding international network of hotels. We are known for creating memorable guest experiences that start when our guests walk through the door and continue 24/7 during their stay with us. We need a confident Night Auditor to ensure everything in the front office is perfect as we welcome them back.

Are you a Night Owl passionate about hospitality and exceptional customer service?

Then we want you!

We are seeking a dedicated and reliable individual to join our team as a Night Auditor. This unique role offers the opportunity to combine two important positions during the night shift, ensuring the smooth operation of our hotels and the comfort of our guests.

Here's what to expect when you join our teams:

  • Career development and training opportunities
  • Discounted hotel rates nationwide and internationally
  • Staff meal on duty
  • Discounted health insurance with Southern Cross


Do you need experience?

Experience completing the Night Audit process will be an advantage, as will knowledge of Opera. Ideally, you have worked front of house in a hotel before, however, we offer excellent training for the hospitality professionals of the future, so the experience is not essential. You are flexible with hours, enjoy working nights and pride yourself on your ability to communicate clearly (in English) at all levels. You are looking for a role where comfort, safety guest and security is paramount and you are respected for your high standards.

In this role, you will ensure a positive guest experience by being on hand to deal with inquiries through the night, explain the hotel facilities and anticipate guest needs. Other responsibilities include running reports, reconciling hotel financials, hotel cleaning, delivery of room service orders and assisting where required. You will need a good level of strength and fitness to assist guests with their luggage.

We will look after you with regular night shifts 40 hours per week, a friendly supportive team and the prestige of being part of one of NZ's leading hotel brands. $25 - $28 p/h.

Optional: Please include a Video Cover Letter with your application

681370

Hard Skills Required

  • Night Audit Process
  • Opera System Knowledge
  • Financial Reconciliation
  • Basic Accounting
  • Shift Reporting

Soft Skills Required

  • Customer Service
  • Communication Skills
  • Problem-Solving
  • Flexibility
  • High Standards of Care

Benefits and Perks

  • 📈
    Professional Development
  • 🎖
    Long Service Rewards
  • ⛑
    Uniform Provided
  • 🏎
    Competitive Salary
  • 🍲
    Meals Provided
  • ❤
    Care and Appreciation
  • 📣
    Referral Bonuses
  • 🎉
    Employee Discounts and Rewards
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