Customer Specialist Jobs in New Zealand

• Permanent, 40 hours per week, Monday to Friday
• Office base in Henderson
• Starting rate: $23.84 - $25.95 per hour, depending on experience

Mō te tūnga | About the role

IDEA Services provide forensic rehabilitation services for people with high and complex needs who have committed an offence and had contact with the justice system. We work in partnership with these people to make positive changes in their lives.

As a Schedule Coordinator you will be scheduling Support Workers to meet on-going roster needs to effectively deliver our support services. This is a vital role to ensure the people we support receive excellent services with minimal disruptions. You will be preparing advanced rosters as well as filling short-notice sick leave when needed.

We are looking for someone with previous experience in rostering and scheduling or high volume coordinator roles. You will be in frequent contact with our team of Support Workers to arrange shift cover. Great communication, customer services skills and the ability to build positive relationships will be essential. Changes and challenges can arise unexpectantly, so your ability to problem solve and come up with solutions quickly will be highly valued.



Ngā pūmanawatanga ōu | What you will bring

• Previous scheduling or rostering experience highly desirable
• Excellent verbal and written communication skills
• Great customer service skills
• The ability to build rapport and positive professional relationships
• The ability to plan your workload efficiently and work autonomously
• High level of attention to detail
• Confidence with computer systems including Microsoft Office suite, and the aptitude to learn new systems quickly

Nōu te rourou | What's in it for you?

• Starting rate $23.84 - $25.95 per hour, depending on experience
• Rewarding opportunity to work for a meaningful cause with an established not-for-profit organisation that provides support services to people with intellectual disabilities.
• A collaborative and inclusive culture with a focus on our people's wellbeing.
• Warm and welcoming team environment with approachable and supportive management.
• Professional development and learning opportunities.

Mō mātou | About us

IDEA Services supports adults with intellectual disabilities to live in their own homes and enjoy life as part of their communities. We are New Zealand's largest provider of services to people with intellectual disabilities and their families. Our services are founded on IHC's utter commitment for people with intellectual disabilities to have a good life and to be valued contributors to and members of their own community.

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work.


Me pēhea te tuku tono | How to Apply

Submit an online application by selecting the 'Apply' button. As part of the recruitment selection process, you will be required to provide an up-to-date CV, and cover letter outlining your previous experience and motivation to apply for this role. If you have any questions about the application process, please email recruitment@ihc.org.nz.

Applicants can direct enquiries about position to:
Kumkum Singh - Recruitment Advisor
+64 7 834 1609