Customer Services Administrator, New Zealand

Customer Services Administrator Jobs in New Zealand

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New Zealand Couriers

Day Shift Supervisor

  • Posted 1w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

About New Zealand Couriers

We are New Zealand’s leading courier company, entrusted with helping Kiwis with their deliveries for over 50 years. We are the largest subsidiary of the Freightways Group, we employee over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand. We pride ourselves on our passionate team, innovative systems, and friendly, results-focused service, which have enabled us to drive ahead the competition since 1964.

The Role

It is imperative you are an honest, reliable and punctual employee, who enjoys working alongside a busy team. With a strong work ethic, you'll thrive in fast-paced environments.

Based at our Highbrook branch as Day Shift supervisor, you will require a strong desire to maintain and improve the efficient operations of the depot. You will ensure all freight is scanned, and available to meet all cycle times, with outbound freight correctly sorted and packed appropriately. You will have excellent verbal and written communication to effectively lead a team of freight handlers.

This is a permanent full-time role working Monday to Friday 10:00am - 7:30pm.

You will also supervise all team members in the operations area, including:

  • Rostering
  • Training
  • Providing resource
  • Monitoring of staff performance and behaviour
  • Assist with loading/unloading of inbound tracks and containers
  • Providing assurance that the depot is set up and standards of order and organisation are maintained


Requirements

  • Previous experience in a similar leadership role is advantageous but not essential
  • Great time communication and time management
  • Monitor and improve KPI’s
  • Adaptability and flexibility in a changing fast paced environment
  • Foster positive working relationships with team members
  • Strong focus on Health and Safety
  • Sound knowledge of local and regional NZ geography
  • Able to lift heavy items up to 25kgs.


Benefits

  • Immediate start available
  • Salary + incentive + onsite parking provided
  • Work in a dynamic, rewarding, challenging work environment with a dedicated team

Desired Hard Skills

  • Leadership

Desired Soft Skills

  • Communication
  • Problem-Solving
  • Operational Knowledge
  • Health and Safety Compliance
  • Performance Metrics

Benefits and Perks

  • 🧕
    Inclusive Workspace
  • 💚
    Counselling Services
  • 📈
    Professional Development
  • 💹
    Employee Stock Purchase Plan
  • 🅿
    Free Parking
  • 🎖
    Long Service Rewards

Additional Compensations

  • Incentives

Job Schedule

  • Monday to Friday
  • Day Shift

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