Customer Service, New Zealand

Customer Service Jobs in New Zealand

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ASB Bank Limited

Business Manager

  • Posted 1w ago
  • On Site
  • Fixed Term Contract
Location

Auckland

Job Description

Do you have a proven track record of new business acquisition with NZ's SME market, and want to leverage that experience to build ASB's brand?

Nau mai ki ASB

Here at ASB, the customer is at the heart of everything we do. We are recognised as one of New Zealand's leading organisations with a highly engaged and talented workforce focused on accelerating the financial progress for all New Zealanders.

Our Business Banking SME team are committed to providing the best business offering to New Zealand.  We are passionate about ensuring we deliver unbeatable service and experiences to our customers by getting to know their businesses, understanding their needs, and supporting them to realise their full potential.

Te tūranga | The role:

As a Business Manager, your goal will be to ensure ASB is providing needs-based banking solutions for SME business customers; ensuring customers financial needs and goals are met and that we are delivering an unbeatable customer experience.

Capitalising on the wider ASB connections and through your own networks, you will identify new to bank opportunities and build successful customer-driven relationships both internally and externally in the market.

This is a secondment opportunity until August 2025, based in Sylvia Park.

Ō pūkenga | About you:

To be successful in this role, you will need to have a solid understanding of the Business Banking SME market backed by your developed network in which you can draw on to generate new market opportunities, while being a respected and credible voice within the sector.

Your broad knowledge of the banking/finance industry will complement your background in identifying and building new networks and relationships, alongside excellent communication and influencing skills.

It will be your proven experience and success as a business banker, along with a strong understanding of banking procedures and policies, including preparation of credit and lending submissions, that will demonstrate you have the right technical skills for this role.

Te mahi ki ASB | Working for ASB:

In return, you will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. You will gain valuable experience in a team well known within the wider industry and have a chance to truly make your mark in the team, ASB, and the market.

ASB's sense of who we are and what we stand for is grounded in our values. They guide our business in our day-to-day interactions with our teams, customers and community. They are what makes ASB - ASB.

Being an organisation that truly embraces diversity and inclusion, we are committed to cultivating a flexible and supportive work environment that meets the needs of our people and our business. We offer an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals.

For more information see the attached position description. To be considered for this role please apply directly online.

Me pēhea te tono | How to apply?

If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!

Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.

Hard Skills Required

  • Business Acumen
  • Financial Analysis
  • Credit Assessment
  • Market Research
  • Regulatory Knowledge

Soft Skills Required

  • Relationship Building
  • Communication Skills
  • Problem Solving
  • Customer Focus
  • Adaptability

Benefits and Perks

  • 🍇
    Fruit Box
  • 🎖
    Long Service Rewards
  • 🌿
    Wellness Program
  • ⏰
    Flexible Work
  • 💼
    Life Insurance
  • 🏆
    Performance Bonus
  • ⚖
    Work-Life Balance Support
  • 🤱
    Extended Parental Leave
  • 🎉
    Employee Discounts and Rewards
  • 🧕
    Inclusive Workspace
  • ☕
    Work Café
  • 💸
    Payroll Giving
  • 📈
    Professional Development
  • 🧠
    Mental Health Workshops
  • 🏎
    Competitive Salary
  • 🏘
    Work from Home

Job Schedule

  • Monday to Friday

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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.

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