Customer Service, New Zealand

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Flight Centre Travel Group

Travel Money Sales Consultants

  • Posted 1w ago
  • On Site
  • Part Time, Full Time
Location

Queenstown

Salary

$43  -  $50 k/yr

Job Description

Travel Money NZ is part of New Zealand's largest and most progressive travel retailer (ever heard of Flight Centre?) We provide foreign currency solutions that help our customers get more out of their holiday. Travel is in our DNA so naturally, if you're considering working with us, travel should be one of your biggest interests, too!

More than just currency exchange

At Travel Money NZ, we consider ourselves more traveller than banker. Our Sales Consultants are experts in our key products: foreign currency, prepaid travel money cards, and international money transfers. Success with us means listening to our customers, asking open questions to understand their needs, and offering solutions that help them get the most out of their holiday. We deliver our service with a high level of accuracy and a commitment to outstanding customer service.



Skills and experience required:

  • Experience working towards and achieving sales targets and KPI's
  • A passion for customer service
  • Comprehensive computer skills and the ability to confidently learn new computer systems
  • You have exceptional attention to detail and love problem-solving



Remuneration!

Competitive salary of $43,000 base salary + a guaranteed commission top-up of $7,000, giving an annual salary of $50,000.



Why Choose Travel Money (Because we’re awesome)

  • A fun and connected culture, awards, conferences, national and global celebrations!
  • Full training provided: 2-week paid new starter program
  • Travel discounts, health and wellness discounts, free financial planning advice and more
  • Brightness of future - career opportunities in a network of brands and businesses across the global - we promote from within
  • Awards nights, social team building events, and the opportunity to attend global conferences (Las-Vegas 2022, Bali 2023)
  • Learning & Development pathways
  • Paid Parental Leave
  • Corporate Health Discounts - access exclusive discounts on health insurance plans for you and your family with our partners.
  • We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability



Come as you are. Nau mai, whakatau mai

We believe that every individual is equally important and has access to all the same opportunities and rights. We work as a community with accessible leaders and we embrace diverse cultures, backgrounds and perspectives. We have an irreverent culture of taking our business seriously but not ourselves.

So come and join our team of Flighties, and help us open up the world to those who want to see.



If you would like to be part of our talent pool of candidates for the Queenstown region. Please submit your details and let us know what locations you would be available to work in.

Hard Skills Required

  • Sales Target Achievement
  • Computer Skills
  • Attention to Detail

Soft Skills Required

  • Customer Service
  • Problem-Solving
  • Communication

Benefits and Perks

  • 💚
    Counselling Services
  • 🧠
    Mental Health Workshops
  • 🌿
    Wellness Program
  • 🎉
    Employee Discounts and Rewards
  • ⏰
    Flexible Work
  • 📈
    Professional Development
  • 💳
    Company Discounts
  • 📆
    Paid Volunteer Leave
  • ❤
    Care and Appreciation
  • 🧕
    Inclusive Workspace

Job Schedule

  • Shift Work
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.

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