Customer Service, New Zealand

Customer Service Jobs in New Zealand

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Fletcher Steel

Customer Service Representative

  • Posted 1w ago
  • On Site
  • Full Time
Location

Dunedin

Job Description

Deliver Excellence with Dimond Roofing! Are you passionate about customer service and ready to make a difference in a fast-paced, competitive industry? Dimond Roofing, a leader in roofing solutions, is looking for a motivated Customer Service Representative (CSR) to join our Dunedin team. In this critical role, you'll help us deliver exceptional service and maintain our reputation as an industry leader.

About the Role

As a Customer Service Representative, you will be the first point of contact for our valued customers. Your role will involve managing inquiries, resolving issues, and providing accurate information about our products and services. You’ll collaborate with various teams to ensure orders are processed smoothly and customers receive their products on time, as well as:

  • Customer Support: Respond to customer inquiries about orders, production schedules, and product availability.
  • Problem Resolution: Address and resolve customer complaints efficiently, ensuring satisfaction.
  • Order Management: Accurately process orders and communicate any supply or delivery challenges.
  • Collaboration: Work closely with the operations, sales, and dispatch teams to maintain excellent service standards.
  • Product Expertise: Become fully conversant with our range of roofing products and services.


About You

  • You’ll bring a strong customer service mindset, exceptional communication skills, and the ability to thrive in a team environment, as well as:
  • Reliability is key, plus adaptability to work in a dynamic, fast-paced setting.
  • Ideally experience in customer service, in a manufacturing or trade-based environment, but also willing to train the right person with the right attitude.
  • Strong verbal and written communication skills, as well as good computer skills
  • High attention to detail, very well organised and ability to multitask.
  • Excellent interpersonal skills for managing relationships with customers and stakeholders.


What We Offer

  • Competitive salary and benefits.
  • Opportunities for growth and professional development.
  • A supportive team environment with a focus on collaboration and innovation.
  • The chance to be part of a company committed to delivering exceptional products and services.


Why Choose Dimond Roofing?

Being a part of Fletcher Building, at Dimond Roofing, we pride ourselves on our reputation for quality, innovation, and exceptional service. We operate in a competitive market where our success is driven by our commitment to customers and our team. Join us and be part of a company that’s shaping the future of roofing in New Zealand. If you’re ready to bring your customer service skills to a company that values excellence and innovation, we want to hear from you. Start your journey with Dimond Roofing in Dunedin – apply now!


Our teams thrive on diversity, embracing various nationalities, languages, religions, customs, and lifestyles. Our diversity is one of the things that make us better together. If this role interests you, we encourage you to apply even if you don’t meet every requirement

Hard Skills Required

  • Product Knowledge
  • Order Processing and Administration
  • Computer Proficiency

Soft Skills Required

  • Communication Skills
  • Customer Focus
  • Teamwork and Positivity

Benefits and Perks

  • 💪
    Physical Health Workshops
  • 🏎
    Competitive Salary
  • 🩺
    Health Insurance
  • 💚
    Counselling Services
  • 🏥
    Subsidised Health Insurance
  • 🌿
    Wellness Program
  • 💼
    Life Insurance
  • 🚚
    Relocation Support
  • 💻
    Company Supplied Technology
  • 🚘
    Travel Reimbursement
  • ⚧
    Gender Transition Support
  • 🛂
    Visa Sponsorship
  • ☕
    Work Café
  • 💯
    Employee Mentoring Program
  • 🧠
    Mental Health Workshops
  • 💹
    Employee Stock Purchase Plan
  • ⚖
    Work-Life Balance Support
  • 🏆
    Performance Bonus
  • 🧕
    Inclusive Workspace
  • 🅿
    Free Parking
  • 🏘
    Work from Home
  • 📈
    Professional Development
  • ⛑
    Uniform Provided
  • ⏰
    Flexible Work
  • 🎉
    Employee Discounts and Rewards
  • 🤱
    Extended Parental Leave
  • 🎖
    Long Service Rewards
  • 📣
    Referral Bonuses

Job Schedule

  • Shift Work
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.

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