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ASB Bank Limited

Senior Manager - Fraud Analytics

  • Posted 4d ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste! 

Here at ASB, the customer is at the heart of everything we do. Recognised as one of New Zealand's leading financial organisations, with a united and talented workforce, we are continuously evolving against a backdrop of rapidly changing customer needs, regulations, and technologies.

As a member of ASB's Fraud Operations team you will play a critical role in helping protect ASB and it's customers from the impact of fraud and scams. You will contribute in a meaningful way to the protection of Aotearoa New Zealand through collaboration with internal stakeholders and industry partners supporting the delivery of key strategic initiatives.

 

Mo te tūranga | About the Role:

As a Senior Manager you will lead an expert team, manage multiple and competing stakeholder relationships, balance long and short-term deliveries, organise resources across shifting priorities, while consistently role-modelling constructive and highly accountable senior leadership.

  • You will be committed to delivering unbeatable customer outcomes, be able to build credibility with your team and demonstrate your ability to learn and lead in a change environment
  • Drive continuous improvement within the business to ensure efficient change.
  • Ensure service levels and standards including accuracy and productivity are maintained through continued training of staff.
  • Document and present statistical results to non-technical business audiences.
  • Apply thought leadership to enhanced data analytics, including the use of artificial intelligence (AI) and machine learning.
  • With a continuous improvement mindset, monitor performance of and recommend changes to fraud monitoring, balancing efficiency with customer experience and risk appetite.
  • Consistently benchmark Fraud and scam rule sets against local and international industry data, liaising and leveraging internal and external stakeholders.
  • Participate in relevant internal and external forums relating to fraud and scam intelligence and analysis.


Ngā mea kia whai angitū ahau? | What do I need to be successful?

  • Demonstrated experience leading, motivating and developing teams
  • Thrive in a fast-paced environment, feel comfortable questioning and providing constructive challenge, and are able to articulate risk as it relates to fraud.
  • Have the ability to build and maintain effective relationships across a diverse range of stakeholder groups and functional lines
  • Proven leadership with a focus on delivering outcomes
  • 5+ years of relevant experience in data analytics within an AML/CFT, Fraud, Credit Risk Management or Finance area
  • Exposure to the rigors and requirements of working in a regulated industry
  • Tertiary qualification in Financial or Statistical Analysis preferred
  • Excellent interpersonal and relationship management skills with the ability to communicate effectively at all levels of the organisation and confidence presenting to groups
  • Ability to summarise and articulate complex data and analysis in a concise manner
  • Experience in SQL/Python query building and execution


Te mahi ki ASB | Working for ASB

We offer a competitive salary, great banking benefits, beautiful location to work from, heaps of personal and career development opportunities, flexible working styles and parental benefits.

At ASB, we are committed to our vision and values of Ngākau Pono (Integrity), Manaakitanga (Caring), Awata (Passion), Māia (Courage) and Kāpuia (United). Our strength comes from caring about our people, our customers, our community, and environment.

As a value driven and Rainbow Tick certified organisation we are committed to providing a diverse and inclusive work environment, where we bring our different perspectives and strengths to achieve ASB goals together. We offer excellent career progression opportunities and a flexible and supportive culture. We help our people grow and we celebrate together.

We have a warm culture of caring people who all jump in to innovate and support each other. Our people grow their mindsets, learn, evolve, and utilise their skills while being empowered to make decisions.

Me pēhea te tono | How to apply?

If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!

Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.

Hard Skills Required

  • Process Improvement Methodologies
  • Business Process Reengineering
  • Data Interpretation and Trend Analysis
  • Project Management Tools
  • Automation and Technical Specifications

Soft Skills Required

  • Strategic Vision
  • Leadership
  • Stakeholder Management
  • Analytical Thinking
  • Change Management

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🏘
    Work from Home
  • 🧕
    Inclusive Workspace
  • ⚖
    Work-Life Balance Support
  • 💸
    Payroll Giving
  • 💼
    Life Insurance
  • 🧠
    Mental Health Workshops
  • 🌿
    Wellness Program
  • 📈
    Professional Development
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 🎖
    Long Service Rewards
  • 🏆
    Performance Bonus
  • ⏰
    Flexible Work
  • 🍇
    Fruit Box
  • ☕
    Work Café
  • Wellbeing Support
  • Bereavement Leave
  • Sick Leave

Job Schedule

  • Shift Work
  • Monday to Friday

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