Customer Service, New Zealand

Customer Service Jobs in New Zealand

1 ... 73 74 75 ... 220
Apply Save

Westpac New Zealand

Technical Project Manager - Contract

  • Posted 5d ago
  • On Site
  • Full Time, Contract
Location

Auckland

Job Description

About us
At Westpac New Zealand, our purpose is to Help New Zealanders Succeed. As a Bank and one of New Zealand's leading employers, we are passionate about helping people. We are taking action today to create a better future for the people who bank with us, work with us, invest in us or are part of our broader communities.

Mō te tūranga | About the Role

  • We are seeking a highly experienced Technical Project Manager with a strong background in infrastructure project management. This role focuses on a data centre migration managing the cutover and migration of Network services to minimise the technology services disruption and any impact to the end customer.


Key Responsibilities:

  • Serve as a key member of the programme team, driving the delivery of expedient migration outcomes.
  • Collaborate with PM peers to align around key dependencies.
  • Ensure transparency by making progress evident in alignment with a visible and agreed plan.
  • Maintain objectivity in reporting with a strong data-driven approach.
  • Navigate high maturity enterprise environments and manage complexity effectively.
  • Quickly master processes to ensure compliance, including Change and Release Management, Data Privacy, and Outsourcing Governance.
  • Produce mandatory delivery lifecycle artefacts.
  • Actively seek stakeholder validation and challenge to build engagement around an agreed plan.
  • Facilitate and coordinate complex changes, influencing peers to drive change.
  • Utilize primary tools such as Microsoft Project, Jira, and Confluence.
  • Tech PM – Networks Specific Responsibilities:
  • Manage the flow of work through a network squad assembled to support a data centre migration.
  • Collaborate with Architecture and other Migration Managers to quickly develop and document the migration approach.
  • Work with Architects and Designers to elaborate details for engineering engagement.
  • Partner with Engineering teams to discover application traffic flows, enabling the development and implementation of firewall and load balancer policies.
  • Provision connectivity to enable the relocation of network services.
  • Working with other PMs handling connectivity changes, engaging service providers, and WBC SNS.


Nā tāu rourou | What will you bring?

  • Proven experience in infrastructure project management specifically in datacentre migrations and network infrastructure.
  • Expertise in managing complex projects in high maturity enterprise environments.
  • Proficiency with Microsoft Project, Jira, and Confluence.
  • Strong data-driven approach and excellent reporting skills.
  • Ability to quickly adapt to and master compliance processes.


Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

  • Excellent Daily rate
  • Exciting Programme of Work
  • Number on programme initiative at Westpac

Hard Skills Required

  • Data Centre Environment
  • Network & Security

Soft Skills Required

  • Communication
  • Coordination

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🏘
    Work from Home
  • 👶
    Childcare Support
  • 💯
    Employee Mentoring Program
  • 🩺
    Health Insurance
  • ⚖
    Work-Life Balance Support
  • 💸
    Payroll Giving
  • 💼
    Life Insurance
  • 💚
    Counselling Services
  • 📈
    Professional Development
  • 🏎
    Competitive Salary
  • 🎖
    Long Service Rewards
  • 📣
    Referral Bonuses
  • 🏆
    Performance Bonus
  • 💻
    Company Supplied Technology
  • 📱
    Discounted Phone or Internet Plans
  • ⛑
    Uniform Provided
  • 🚶
    Ease Back to Work
  • ⏰
    Flexible Work
  • Work Cafe

Job Schedule

  • Monday to Friday

Company Video

Report This Job

Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.

This Job Is No Longer Available

We're sorry, but this job listing is no longer available