Customer Service, New Zealand

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BestStart

Centre Administrator

  • Posted 1w ago
  • On Site
  • Part Time
Location

Christchurch

Job Description

About us:

At BestStart, we’re leaders in the early childhood sector, we make a difference, and we love what we do. We provide high-quality early education and award-winning childcare for infants, toddlers, and preschoolers. BestStart Redwood is seeking a passionate and dedicated Centre Administrator to join our energetic and tight-knit team. Our focus is to provide quality education and education to the children in our community. BestStart Redwood is an inviting and engaging education and care centre that encourages our tamariki to connect and engage with the world around them. We have a dedicated and passionate team who are committed to providing a nurturing environment where young minds can thrive, encouraging children to explore, ask questions, and discover the world around them.

Why choose us?

Here at BestStart we are committed to being a progressive and adaptable leader in the ECE sector where our teachers are recognised for the positive difference they make in children’s lives. 

Our benefits include:

  • A National Support team
  • Great induction programme
  • Learning through Whare Ako our online learning platform
  • Want to learn something new? We will support you in taking your career to the next level
  • Discounted childcare
  • Wellbeing programme.


About the Role:

We are seeking an outstanding, organised and friendly Centre Administrator to join our friendly and welcoming team. This administration role is key to the success of our centre to enable us to provide the best quality care and education to our children and ensure we meet our requirements under the Ministry of Education regulations. As a Centre Administrator, you'll play an important part within our team, and you will enjoy a varied role as no two days will ever be the same. You will provide outstanding customer service for our Whanau and have a variety of tasks  from data entry, managing bookings, answering parent queries to supporting enquiring families. You will have responsibility for accurate parent accounts, direct debits, account management and payments along with daily, weekly, and termly deadlines that need to be met, so attention to detail and strong organisational skills are important. Being IT savvy and having knowledge of Word and Excel will make this role easier and from time to time you will get the opportunity to work with the tamariki/children. We have a National Admin Support team, who operate a helpdesk to ensure Centre Administrators receive support on an ongoing basis. BestStart has very good procedures, training, and support around Ministry of Education requirements, and this will form part of your induction training. This is a fixed term position starting in February 2025 and ending in August 2025 to cover parental leave. You will be working 24 hours per week, with a requirement to work on Fridays as this is for pay responsibilities.

Role requirements:

Commit to making a difference in the lives of young learners with a team dedicated to excellence. We are looking for the following:

  • Team player with excellent communication skills
  • Compassionate towards whanau
  • Good general knowledge of accounts processes and customer account query resolution
  • A fast and efficient learner who is highly organised and meticulous with details
  • Proficient in Excel, Word and Outlook
  • Fantastic customer service skills with a willingness to go the extra mile


How to Apply: Click Apply now and be part of a team that embraces growth, collaboration, and the joy of teaching. We can't wait to welcome you to BestStart Redwood!

Hard Skills Required

  • Account Management
  • Excel Proficiency
  • Payment Processing
  • Ministry Compliance
  • IT Savvy

Soft Skills Required

  • Communication
  • Collaboration
  • Organization
  • Attention to Detail

Benefits and Perks

  • 📣
    Referral Bonuses
  • ⛑
    Uniform Provided
  • ⏰
    Flexible Work
  • 💚
    Counselling Services
  • 👶
    Childcare Support
  • 🅿
    Free Parking
  • 🎉
    Employee Discounts and Rewards
  • 🌿
    Wellness Program
  • 💻
    Company Supplied Technology
  • 🧕
    Inclusive Workspace
  • 📈
    Professional Development
  • 🤱
    Extended Parental Leave
  • 🎖
    Long Service Rewards
  • ⚖
    Work-Life Balance Support
  • 🩺
    Health Insurance
  • 🏎
    Competitive Salary

Job Schedule

  • Monday to Friday
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Find Call Centre and Customer Service Jobs in New Zealand

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Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.

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