Customer Service Jobs in New Zealand

Kōrero mō te Tūranga - About the Role

Fisheries New Zealand works to ensure that fisheries resources are managed to provide the greatest overall benefit to New Zealanders. Our focus is the sustainability of New Zealand's wild fish stocks, aquaculture, and the wider aquatic environment, now and for future generations.

We have an opportunity within our Governance and Performance team for someone to help our organisation continuously improve its performance.

The purpose of this Senior Performance Analyst role is to deliver specific pieces of work, provide strong business and financial analysis and reporting, and provide insights and advice on aspects of branch performance. You will also support the team's Governance activities. This work spans both business as usual and specific project based activity. You'll be involved in pulling together information by analysing data, speaking with a variety of subject matter experts across Fisheries New Zealand, and working with Fisheries New Zealand Leadership Team. You'll use this information to support and improve aspects of Fisheries New Zealand's operations, including reporting and insights, our statutory reporting obligations, business planning processes, and annual budget preparation. As such, this role requires significant internal stakeholder engagement.

You'll also be tasked with understanding and improving visibility of our risk reporting methodology. You'll help think about ways of working which have not been considered before with a view to improving the way we work, and how we deliver value to our stakeholders.

To find out more about Fisheries New Zealand and what we do please click here.

Mōu - About You

Bring your relevant tertiary qualification, analytical skills, and significant relevant work experience along with your attention to detail and your enjoyment of working in a fast moving, busy environment where no two days are the same. You do not need to have a Fisheries background. You may come from the private or public sector, or perhaps from within the fishing industry. You'll have:

• Experience in project management, business planning, analysis and performance monitoring (public or private sector)
• Experience building productive relationships with stakeholders and senior leaders
• Refined interpersonal skills
• Proven ability to collate and analyse detailed business and financial management data, systems, and processes; and develop insights
• Significant experience preparing reports and other written communication for senior leaders
• Ability to provide advice that supports robust decision-making processes
• Skilled in use of data visualisation techniques (such as PowerBI)

You do not need to meet all of the role requirements to apply. We offer a breadth of development and learning opportunities and will welcome an application if you think you could make a great fit.

Mō tō mātou Rōpū - About the Team

This role sits within the Strategy and Governance Directorate, and reports to the Manager Governance and Performance. A small, energetic and hard-working team, based on one floor, and surrounded by other smart, galvanised kaimahi working across various teams in Fisheries New Zealand.

Mō te Manatū Ahu Matua - About MPI

We're passionate about growing prosperity in the sector while ensuring respect for Kaitiaki – guardianship of our natural resources.

Ngā hua o te mahi i te Manatū Ahu Matua - Benefits of working at MPI

• Additional MPI leave days
• Ability to purchase extra annual leave
• Bi-annual paid eye test and contribution to the costs of corrective lenses/frames
• Wā Mahi Ngāwari - Flexible Working

We support flexible working arrangements and are happy to discuss these options with you.

Kua rite koe mō tēnei mahi whaitake? - Are you ready to make a difference?We are committed to being a good partner under Te Tiriti o Waitangi which includes working closely with iwi, hapū, whanau and hāpori.

We aspire to reflect the diverse communities we serve, so we welcome applications from individuals of all backgrounds, and identities. As an organisation, we are committed to making Manatū Ahu Matua a great place to work for all.

In your cover letter we'd like to know about you, your values, your interests, and motivations for this role; the abilities, strengths, personal attributes, and diverse perspectives you will bring to the role and this organisation, which may have also been gained outside of the workforce.

To view the position description and/or apply online, please click “APPLY FOR THIS JOB” or visit the MPI Careers Site. To apply, you must hold the right to work in New Zealand or be eligible to obtain it – click here to find out more about work visa eligibility and options.

Applications close at midnight Thursday 06 March 2025

If you have any questions about the role, please contact Luke.Farrell@mpi.govt.nz

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