Customer Service, New Zealand

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ASB Bank Limited

Hub Manager

  • Posted 1w ago
  • On Site
  • Full Time
Location

Palmerston North

Job Description

Nau mai ki ASB.

Our purpose is "To be the best Third-Party Distribution team in New Zealand, helping more Kiwis into homes," through delivering outstanding experiences for our advisers and their customers.

We are growing our team and as a result are now seeking experienced Hub Managers to join our Third-Party Distribution whanau, dedicated to supporting our team of Home Ownership Specialists.

This role can be based anywhere within New Zealand.

Te Tūranga | The role:

As a Hub Manager, you will deliver unbeatable experiences for our Mortgage Advisers and their customers through proactive leadership, management, and development of your team.

Your leadership qualities will enable you to give clear direction, guidance and support as required. We are looking for applicants who are proactive and confident in their ability to foster a successful team environment.

You will play a key role in working closely with our team of Business Development Managers to enhance ASB's visibility in market and develop long-term relationships to contribute to the overall success of our advisers and their customers.

Ō pūkenga | About you:

To be successful in the role, you will be an experienced leader with proven leadership skills and experience of at least 3 years of managing and leading teams. You will have a proven track record with thriving in a fast-paced environment, excellent attention to detail, a strong lending background and the ability to priorities time effectively.

Your passion, drive and enthusiasm will be compelling, and you will use your well-developed problem solving, relationship and communication skills to coach, motivate and inspire a high performing team.

For full details about the role, please see position description in the More Details section.

Te mahi ki ASB | Working for ASB:

In return, you will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. ASB is committed to fostering a culture that respects your unique contributions and supports your personal and professional growth.

We offer a flexible and supportive work environment with industry leading benefits that include Choice options, Health, Life and Income protection insurance plus several leave and banking benefits.

Me pēhea te tono | How to apply:

If this role sounds like it might be the one for you then please click "apply"… we would love to hear from you!

Hard Skills Required

  • Mortgage Lending
  • Team Management
  • Business Development
  • Risk Compliance
  • Relationship Building

Soft Skills Required

  • Leadership
  • Problem-Solving
  • Communication
  • Attention to Detail
  • Time Management

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🏘
    Work from Home
  • 🧕
    Inclusive Workspace
  • ⚖
    Work-Life Balance Support
  • 💸
    Payroll Giving
  • 💼
    Life Insurance
  • 🧠
    Mental Health Workshops
  • 🌿
    Wellness Program
  • 📈
    Professional Development
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 🎖
    Long Service Rewards
  • 🏆
    Performance Bonus
  • ⏰
    Flexible Work
  • 🍇
    Fruit Box
  • ☕
    Work Café
  • Bereavement Leave
  • Wellbeing Support
  • Sick Leave

Job Schedule

  • Shift Work

Company Video

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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.

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