Customer Service Representative, New Zealand

Customer Service Representative Jobs in New Zealand

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Millennium Hotels and Resorts New Zealand

Porter

  • Posted 1w ago
  • On Site
  • Full Time
Location

Rotorua

Salary

$23  -  $26 /hr

Job Description


  • Discounted hotel rates nationwide and internationally
  • Career development and training opportunities
  • Complimentary staff meals on duty


You are a Hotel Porter, a Valet, or a Guest Services Expert. Whatever your title, customer service is your passion. Your standards are high and your attention to detail is spot on - it's these things that have carried you through your career so far. You're also a hard worker, but we don't need to say that - it comes with the territory!

We are Millennium Hotel Rotorua. Together with Copthorne and Kingsgate Hotels, we are one of New Zealand's largest hotel operators and part of an expanding international network of hotels. We are known for creating memorable guest experiences that start from the moment our guests walk through the door and continue 24/7 during their stay with us. That's where you come in.

We are currently recruiting for a dedicated and friendly Porter to join our warm and welcoming Front Office team! You will promote positive guest experiences by welcoming guests, explaining hotel facilities, and anticipating guests' needs.

Key responsibilities:

  • Provide guests with a warm welcome and departure
  • Assist with guest luggage
  • Park and retrieve guest vehicles
  • Maintain cleanliness of the Hotel's public areas
  • Attend to guest requests
  • Ability to work day and night shifts and tend to guest bar and lounge on occasion


Benefits:

  • Career development and training opportunities
  • Discounted hotel rates nationwide
  • Meals on Duty
  • Uniform
  • Free staff parking


Key skills and experience:

  • Must have a full clean driver's license
  • Proven customer service skills
  • Excellent English is essential for this position
  • Professional manner and impeccable presentation
  • Physical capability to lift and transfer guest luggage
  • Flexibility to work all shifts including weekends


We will look after you with regular shifts (full-time 40 hours per week), a friendly team environment, and the prestige of being part of one of NZ's leading hotel brands. $23 - $26ph

If you're ready for the next step in your career in a relaxed and sophisticated environment, apply now.

Optional: Please include a Video Cover Letter with your application

701721

Hard Skills Required

  • Driving
  • Luggage Handling
  • Vehicle Parking
  • Shift Flexibility
  • English Proficiency

Soft Skills Required

  • Customer Service
  • Communication
  • Attention to Detail
  • Professionalism
  • Teamwork

Benefits and Perks

  • 📣
    Referral Bonuses
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 📈
    Professional Development
  • ❤
    Care and Appreciation
  • ⛑
    Uniform Provided
  • 🍲
    Meals Provided
  • 🎖
    Long Service Rewards

Job Schedule

  • Shift Work
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