We are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

• Enhance the digital experience of our Customer Care agents
• Lead the Digital Agent & Service Experience squad to strengthen and develop our CRM
• Competitive base salary + bonus + grocery discount + hybrid working + other benefits on offer

Ready to make an impact?
We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

We’re on an exciting journey to transform our digital experience for customers, and we’re looking for an experienced Senior Product Manager to join our team.

About the Role | Mō te Tūranga
Our Senior Product Managers are empowered to solve hard problems and are accountable for driving results. We’re looking for someone who has strong leadership skills and is comfortable navigating complexity and risk.

This role sits within our Plan & Shop domain, which is part of the broader Digital Customer Experience Tribe.

You’ll be responsible for:

• Collaborate across Squads, Tribes, Customer Care and wider Business Stakeholders to champion digital Customer Care tools and to maximise end-to-end value
• Lead the Customer Care & CRM squad through outcome focused (OKR) discovery, delivery and iteration
• Stakeholder engagement with Customer Care to ensure that digital tooling is value add, fit for purpose and enables agents to provide an excellent customer service experience
• Work closely with Architecture and the wider Woolworths Group to align with key Technology Roadmaps
• Foster a sustainable culture of high performance and lead by example
• Understand your product; its customers, value potential, roadmap, lifecycle and performance; and share this with clarity and enthusiasm around our business
• Join our product community to contribute, learn, share and become a product evangelist at our organisation

About You | Mōu
We're looking for an experienced Senior Product Manager with demonstrated experience leading complex products, and who is passionate about motivating teams towards a vision.

You’ll play a critical role in shaping and executing the rebuild of our online shopping experience on new technology. You will create experiences that our customers love.

Experience working on large website replatform and migration projects is essential.

We’re looking for someone who:

• Has 10+ years experience leading product strategies for digital-driven products. Experience working on ecommerce websites is a must.
• Experience in leading delivery of large and complex digital products.
• Is a strong communicator, articulating the product vision and ambition
• Knows how to build product value through agile experimentation and iteration
• Has proven ability to engage with engineers, designers and company leaders in a constructive and collaborative way
• Has demonstrated ability figuring out solutions to hard problems with many constraints, and using sound judgement to evaluate risks
• Is a confident coach, helping others embed great product practices

Our Benefits | To Tatou Painga

• Genuine flexibility in how and where you work
• Ongoing development within an ANZ team and access to COE/specialist career opportunities
• Grocery discount card and discounted online shopping delivery
• Banking and insurance (health, life etc) discounts
• Global and local career opportunities

Working with Woolworths NZ | Me mahi tahi tatou ki Woolworths NZ

With over 185 stores and 20,000 team members across Aotearoa, we've made it our mission to make Kiwi lives a little better every day.

We're friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week.

We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!

Come as you are | Nau mai, whakatau mai
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

If you’re smart and good at what you do, let’s work together | Me mahi tahi tatou

Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.