Customer Service Representative, New Zealand

Customer Service Representative Jobs in New Zealand

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KiwiRail

Container Terminal Operator

  • Posted Today
  • On Site
  • Full Time
Location

Wellington

Salary

Starting at $28 .93/hr

Job Description

We are looking for a committed person to start their Rail Career in this role and become part of our One Winning Team!

  • Located in Wellington
  • Excellent learning opportunity with career progression opportunities
  • Shift work with advanced planned rosters to allow work-life balance
  • $28.93 per hour starting rate and moving to $30.69 on completion of CTO 1 training (approx. 2 years’ timeline & competency based)


If life’s a journey, KiwiRail is a great way of keeping your career moving through it. Ours is a fast-paced, inspiring, and truly customer-focused culture – where your career will connect you to real opportunities, while balancing work and whānau life.

What you’ll do
You are provided with the chance to undertake a range of introductory training and development with our trainers on site to learn the skillset for the role and adapt a Zero Harm mindset which will enable you a career in Container Terminal Operations. We will train you to safely operate our hoists and work in the full Container Terminal Operator capacity.  

Conduct checks on containers/wagons to ensure twist locks and pins are in place, freight is contained, and setups completed
Conduct ground and yard checks, complete forms and paperwork and comply with operating safety rules
Undergo training to achieve certification to operate heavy machinery

This role is a permanent full-time position (40 hours per week), based on a rotating roster operating 24/7 (Monday to Sunday and including public holidays), so flexibility is your key to success.  

What you’ll need

  • We want you to collaborate and grow, working at KiwiRail. We are looking for a Trainee Container Terminal Operator to increase our capacity to deliver seamless services to our various customers. Our ideal candidate is passionate, motivated and keen to learn new skills. You don’t need experience, just the right work-ethic. We are excited to hear from you if you are looking for a career path and an opportunity to grow – full training and development is provided!
  • Class 1 Full Licence (essential) 
  • NCEA Level 1 in Maths and English  
  • An interest in the freight and logistics industry  
  • An interest in Zero Harm and working safely  
  • To be physically fit and have the ability to work outdoors in all weather
  • Work well in a team following procedures
  • Ability to communicate effectively both in written and oral English language
  • Basic computer skills


What you’ll get

  • A competitive hourly rate + time and a half Saturdays, double time Sundays and overtime rate
  • 4 / 5 weeks annual leave
  • Enjoy our Scenic trains and Interislander with discounted travel privileges
  • Access to discounted health insurance & holiday houses across NZ as part of our Staff Welfare Trust
  • KiwiRail Networking Groups
  • KiwiRail will support your development if you are willing to expose yourself to the opportunities and you are keen to learn and grow with us. The more experience in the yard you gain the more opportunities open to you with pay increases and with job progression opportunities. Your training is universally recognised.


Our people are everything. That’s why KiwiRail is committed to an inclusive, flexible, and supportive workplace where everyone can feel valued, respected, and have equal opportunities to succeed. We encourage applications from people of all ages, genders, sexual orientation, personalities, ethnicities, abilities, and cultures.

#We’re going places. Are you?
Applications close: Tuesday 4th February 2025 unless filled prior
Position Description

Due to Immigration Regulations, we are currently only accepting applications from candidates residing within New Zealand as New Zealand Residents or Citizens for this role.

Hard Skills Required

  • Rail Infrastructure Codes
  • Project Management

Soft Skills Required

  • Coordination
  • Time Management
  • Communication
  • Attention to Detail

Benefits and Perks

  • 🧕
    Inclusive Workspace
  • 💚
    Counselling Services
  • ❤
    Care and Appreciation
    EAP, Employee Assistance Programme, Study Grants, Travel Privileges on Great Journeys of New Zealand and InterIslander.
  • 🤱
    Extended Parental Leave
  • ⛑
    Uniform Provided
  • 📣
    Referral Bonuses
  • Bereavement Leave
  • 🏘
    Work from Home
  • 🧠
    Mental Health Workshops
  • Wellbeing Support
  • Extended Annual Leave
  • 🛂
    Visa Sponsorship
  • 📈
    Professional Development
  • 🎉
    Employee Discounts and Rewards
    The NZ Rail Staff Welfare Trust- The Trust offers reimbursement of medical expenses for members and their families, access to affordable holiday homes, and group discounts on additional insurances.
  • 💻
    Company Supplied Technology
  • 🎖
    Long Service Rewards
  • ⏰
    Flexible Work
  • Sick Leave

Job Schedule

  • Monday to Friday
  • Shift Work
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