Customer Service Representative, New Zealand

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KiwiRail

PM Practice Lead

  • Posted Today
  • On Site
  • Full Time
Location

Auckland

Job Description

  • Lead a team of ICT project managers
  • ICT project delivery excellence
  • Permanent, based in Auckland




He kōrero mō mātou | About us:

At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being.


Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we’d love to welcome you aboard.


He whakamārama mo te tūranga mahi | About the role:

The Information and Communication Technology Group (ICT) provides a wide range of ICT planning, implementation, operation and support services as a shared service to the KiwiRail Group.


Leading a team of ICT project managers, you’ll ensure best practice in project governance, execution and delivery across KiwiRail. You’ll work cross-functionally to foster a culture of excellence and adaptability, thereby ensuring efficient resource allocation and risk management to deliver high-impact initiatives on time and within scope and budget.



This role is required to:

  • Develop, implement and continuously refine project management standards, methodologies and tools
  • Create and deliver training programmes, workshops and certification opportunities (PMP and PRINCE2)
  • Establish a project management community of practice
  • Act as primary administrator for project management software
  • Perform regular quality assurance audits, focusing on behaviour adherence to best practice
  • Develop and manage a repository to capture insights and lessons learned



Ngā pukenga e rapu nei mātou | What (skills) you will bring:

You’ll have ten plus years of experience in project management with at least five years in a leadership role within a PMO or similar function. You’ll also bring to this role:

  • Proven experience in establishing a PMO, developing project governance frameworks and driving project delivery excellence
  • Excellent stakeholder management, communication and negotiation abilities
  • Demonstrated success in project portfolio management, budgeting and resource optimisation
  • A deep knowledge of project management methodologies (Agile, Waterfall, Hybrid) and tools (ideally JIRA)
  • A full, clean, current NZ driver’s licence
  • Your ability to lead and mentor a team within a fast-paced, diverse workplace and manage competing priorities, while making robust decisions, will ensure your success in this high-demand role.



Nōu te rourou | What's in it for you:

  • Competitive salary plus 4% KiwiSaver employer contribution
  • Extensive support and development
  • Access to discounted travel, health insurance & holiday houses across NZ as part of the Staff Welfare Trust
  • A strong Zero Harm policy to keep you safe



Kua rite, kia rite | Ready to Make a Difference?


Applications close 9 March 2025

Hard Skills Required

  • Project Management Tools (JIRA)
  • Budgeting & Resource Optimization
  • Project Portfolio Management
  • MS Office
  • SAP

Soft Skills Required

  • Coordination
  • Time Management
  • Communication
  • Attention to Detail
  • Approachable

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🏘
    Work from Home
  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
    EAP, Employee Assistance Programme, Study Grants, Travel Privileges on Great Journeys of New Zealand and InterIslander.
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 📈
    Professional Development
  • 🛂
    Visa Sponsorship
  • 🎉
    Employee Discounts and Rewards
    The NZ Rail Staff Welfare Trust- The Trust offers reimbursement of medical expenses for members and their families, access to affordable holiday homes, and group discounts on additional insurances.
  • 🎖
    Long Service Rewards
  • 📣
    Referral Bonuses
  • 💻
    Company Supplied Technology
  • ⛑
    Uniform Provided
  • ⏰
    Flexible Work
  • Wellbeing Support
  • Bereavement Leave
  • Sick Leave
  • Extended Annual Leave

Job Schedule

  • Monday to Friday
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